MCD-4474"Cannot Verify What Products You Own"
I bought Minecraft Dungeons earlier this summer, and it has worked fine until two days ago, close to when I updated it after Creeping Winter release. Whenever I attempt to play the game, the launcher states it is unable to verify what products I own, and to check my internet connection. As you can see, I have an internet connection.
For reference, I own the Launcher Version, my system runs Windows, and I bought the Hero Pass to begin with. I restarted and waited 24 hours before trying once more. I have done the "Repair" option in settings several times at this point.
The only thing I can think of that I have not tried is reinstalling the game, however, I have made a lot of progress in the game, and I don't wish to have to begin again after nearly defeating all three main difficulties.
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Created Issue:
"Cannot Verify What Products You Own"
I bought Minecraft Dungeons earlier this summer, and it has worked fine until two days ago, close to when I updated it after Creeping Winter release. Whenever I attempt to play the game, the launcher states it is unable to verify what products I own, and to check my internet connection. As you can see, I have an internet connection.
For reference, I own the Launcher Version, my system runs Windows, and I bought the Hero Pass to begin with. I restarted and waited 24 hours before trying once more.
The only thing I can think of that I have not tried is reinstalling the game, however, I have made a lot of progress in the game, and I don't wish to have to begin again after nearly defeating all three main difficulties.
Attachments1
I bought Minecraft Dungeons earlier this summer, and it has worked fine until two days ago, close to when I updated it after Creeping Winter release. Whenever I attempt to play the game, the launcher states it is unable to verify what products I own, and to check my internet connection. As you can see, I have an internet connection.
For reference, I own the Launcher Version, my system runs Windows, and I bought the Hero Pass to begin with. I restarted and waited 24 hours before trying once more. I have done the "Repair" option in settings several times at this point.
The only thing I can think of that I have not tried is reinstalling the game, however, I have made a lot of progress in the game, and I don't wish to have to begin again after nearly defeating all three main difficulties.
Thank you for your report!
However, this issue is Invalid.
This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Earth — AR Compatible Devices
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe
Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.
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