REALMS-5062I bought Realms Plus and I can't replace it
I had a creative world where I worked for months on my realm. Then I downloaded it to upload it later in survival mode and it was no longer possible. I lost a week of my subscription because I couldn't replace my realm with any of the downloaded copies.
In the end, I canceled the automatic renewal of the realm and when I went to pay it again selecting the copy of the old world ... guess, it did not open, it told me that my purchase was successful but that they had not been able to create the realm ... so I keep losing my money ... And I already tried absolutely everything and nothing. I know I'm not the only user in the community, I read this problem elsewhere.
Environment
iPhone 6, Java iOS
Created Issue:
I bought Realms Plus and I can't replace it
I had a creative world where I worked for months on my realm. Then I downloaded it to upload it later in survival mode and it was no longer possible. I lost a week of my subscription because I couldn't replace my realm with any of the downloaded copies.
In the end, I canceled the automatic renewal of the realm and when I went to pay it again selecting the copy of the old world ... guess, it did not open, it told me that my purchase was successful but that they had not been able to create the realm ... so I keep losing my money ... And I already tried absolutely everything and nothing. I know I'm not the only user in the community, I read this problem elsewhere.
Environment
iPhone 6, Java iOS
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Hi there!
Sorry but this is an account or billing issue, please contact the Mojang Customer Support.
This issue will be closed as invalid.
And please note, that you put the incorrect realms platform.
The realms platform should be bedrock if relates to bedrock edition, Java if relates to Java edition.
Are you still having this issue? If so, what is the exact message you get when you try to access your realm?
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information. Tickets that do not contain enough information may be closed as Incomplete.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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