REALMS-9564Unable to log in, gray box displayed instead of realm
When I try to start playing, my realm is not displayed and there is a gray box instead. I have tried reopening the game several times.
This has happened before but has always resolved after waiting a minute or two; but it is not resolving this time (waited 10+ minutes so far).
I am logged into my Microsoft account; the name and icon are properly displayed on the initial screen.
Environment
PS4
Attachments1
Created Issue:
Unable to log in, gray box displayed instead of realm
When I try to start playing, my realm is not displayed and there is a gray box instead. I have tried reopening the game several times.
This has happened before but has always resolved after waiting a minute or two; but it is not resolving this time (waited 10+ minutes so far).
I am logged into my Microsoft account; the name and icon are properly displayed on the initial screen.
Environment
PS4
Attachments1
![[MCQA] Kinga Izdebska](../../../data/avatars/users/18949.svg){kind=small}
Thank you for your report!
Is this still an issue with the latest update (1.18)?
This ticket will automatically reopen when you reply.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki