WEB-5340Hi I was trying to buy Minecraft from the website but i did not get my account instead it just took the money and popped up with an error could you please get me my minecraft i love the game Thanks r
NormalCreated Issue:
Hi I was trying to buy Minecraft from the website but i did not get my account instead it just took the money and popped up with an error could you please get me my minecraft i love the game Thanks r
Hi, I'm having similar problems except this error is occurring for me in regards to Minecraft Realms. it's on a reoccurring payment attached to my card yet it stopped and didn't renew which was odd as I checked my account and there were no missing funds. I instead tried to renew it as it said it had expired but it said there was an error in payment, even though it's nothing to do with the card as I have been using it for multiple other things. In case it was the card, I then removed it from my saved cards and went to pay again using a completely different card, this again didn't work and came up with the same error, I will repeat, this is not an error on my behalf nor the card. I tried multiple times with different cards and with the same cards in case of personal error when typing in the numbers, but every time I was met with an error icon. My friend was also having this exact same problem as they were trying to purchase realms for the first time. No matter what they tried they also got the same error. I have continued to try again over the course of multiple days and yet to no avail, thus why I am reporting an error now. I hope this can be resolved quickly as I'm very sure that it's on Mojangs website's behalf and I cannot access my realms world or play with friends until the payment that was supposed to occur actually goes through. Thanks.
Hello Brandon, we can't help you with payment-related issues on this site. Please contact Customer Support.