MCD-1276The game keeps saying 'Game ownership not established'
Hello, I bought Minecraft Dungeons today at Microsoft Store. I purchased the license (not the hero one) and I opened it. After I opened, I pressed any button and after a few seconds, it kept saying 'Game ownership not established' and it also kept saying 'Check your internet connection and try again' even I connected to the stable internet. So I tried again. I reopened the program, turned off and on the modem, pressed 'try again' button for hundreads of times, reinstalled Visual C++ Redistributable 2015 and higher version but it kept saying the same words. I also installed the program again but the problem still consists.
Can anyone advise?
Linked Issues
Created Issue:
The game keeps saying 'Game ownership not established'
Hello, I bought Minecraft Dungeons today at Microsoft Store. I purchased the license (not the hero one) and I opened it. After I opened, I pressed any button and after a few seconds, it kept saying 'Game ownership not established' and it also kept saying 'Check your internet connection and try again' even I connected to the stable internet. So I tried again, but it kept saying the same words. I also installed the program again but the problem still consists.
Can anyone advise?
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Hello, I bought Minecraft Dungeons today at Microsoft Store. I purchased the license (not the hero one) and I opened it. After I opened, I pressed any button and after a few seconds, it kept saying 'Game ownership not established' and it also kept saying 'Check your internet connection and try again' even I connected to the stable internet. So I tried again
,but it kept saying the same words. I also installed the program again but the problem still consists.Can anyone advise?
Hello, I bought Minecraft Dungeons today at Microsoft Store. I purchased the license (not the hero one) and I opened it. After I opened, I pressed any button and after a few seconds, it kept saying 'Game ownership not established' and it also kept saying 'Check your internet connection and try again' even I connected to the stable internet. So I tried again. I reopened the program, turned off and on the modem, pressed 'try again' button for hundreads of times, reinstalled Visual C++ Redistributable 2015 and higher version but it kept saying the same words. I also installed the program again but the problem still consists.
Can anyone advise?
please help fix this asap i did the wrong login and now i cant even get a chance to use the one i bought it for and it sucks please fix
Thank you for your report!
We're tracking this issue inMCD-1035, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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duplicates
This bug needs to be FIX IMMEDIATELY! I got the exact same error , PRE-ordered the hero bundle from the microsoft app store.
Thank you for your report!
We're tracking this issue in
MCD-1230, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs