MCD-5154Cant play Minecraft Dungeons. Please help
Please help. I pre-ordered the hero edition of Minecraft dungeons and played it quite a bit. But when the dungeons launcher became part of the Minecraft launcher, it says I have to buy the game again. below is a picture of a email saying that I have the game and a picture saying I need to buy it again
Linked Issues
MCL-16570Attachments2
Created Issue:
Cant play Minecraft Dungeons. Please help
Please help. I pre-ordered the hero edition of Minecraft dungeons and played it quite a bit. But when the dungeons launcher became part of the Minecraft launcher, it says I have to buy the game again. below is a picture of a email saying that I have the game and a picture saying I need to buy it again
Attachments2
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Added Linked Issues:
duplicates
Thank you for your report!
Can you please try the following steps:
1. Open Minecraft Launcher, and sign in with the Microsoft account that received the purchase receipt. If you are signed in to a different account, you can add additional accounts under Settings > Accounts.
2. Switch to the aforementioned account and/or set it to active.
Doing this should make it possible to start the game. If the issue is still present, you can also validate game ownership by signing in on minecraftdungeons.net. If this site says that you own the game, but the launcher does not, please let us know and we will investigate further.
Please note that this will not work with a game purchased from Microsoft Store. If you are experiencing issues in these circumstances, please contact Mojang Support.
This ticket will automatically reopen when you reply.
Turns out i had to sign out of my Mojang account and switch to my Microsoft account. Hopefully, they can make it to where you can link them together so I won't have to keep switching between them to play Minecraft and dungeons.
Thank you for your report!
We're tracking this issue in
MCL-16570, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit