MCD-5697Cannot check game ownership
Hello,
I bought minecraft dungeon on Microsoft store on 04/05/2021 unfortunately I can not sign in to my account minecraft dungeon.
The attached message is displayed when I try to connect. I tried everything (like uninstall it and reinstall it) unfortunately without success.
Could you help me?
Thank you for your attention.
Linked Issues
Created Issue:
Cannot check game ownership
Hello,
I bought minecraft dungeon on Microsoft store on 04/05/2021 unfortunately I can not sign in to my account minecraft dungeon.
The attached message is displayed when I try to connect. I tried everything (like uninstall it and reinstall it) unfortunately without success.
Could you help me?
Thank you for your attention.
Attachments1
- Unresolved
- Open
- Unconfirmed
- Windows
- 10.0.19042 Build 19042
- Version #19902
Added Linked Issues:
duplicates
Thank you for your report!
Besides seeing if the issue will be resolved upon relaunching the game later, please check if it will help to sign out and then sign back in to your account within the game's launcher and/or Microsoft Store.
We're tracking this issue in
MCD-1230, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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