MCD-5925Purchase Issues
So i bought Windows Minecraft Dungeons Hero Edition 1 year ago, i started playing it and stopped, today i was feeling in a good mood to play it, but, when i tried to open the old launcher it said that there was a new launcher, okay, i install it, and it says that i need to purchase the app but i already got it.
So i try to go on the site but there also said that i needed to purchase it, i was asking myself if i did something wrong and then i tried to control Microsoft store (is where i originally bought it) and it said that i needed to purchase the product, i tried to change account, double check, but nothing, i even read the frequest questions but it wasn't that helpfull.
I hope you can resolve my problem ot just give me a tip of what i need to do.
Thank you for reading
Linked Issues
MCL-16570
Created Issue:
Purchase Issues
So i bought Windows Minecraft Dungeons Hero Edition 1 year ago, i started playing it and stopped, today i was feeling in a good mood to play it, but, when i tried to open the old launcher it said that there was a new launcher, okay, i install it, and it says that i need to purchase the app but i already got it.
So i try to go on the site but there also said that i needed to purchase it, i was asking myself if i did something wrong and then i tried to control Microsoft store (is where i originally bought it) and it said that i needed to purchase the product, i tried to change account, double check, but nothing, i even read the frequest questions but it wasn't that helpfull.
I hope you can resolve my problem ot just give me a tip of what i need to do.
Thank you for reading
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![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
duplicates
Thank you for your report!
The issue is caused by the merging of the Minecraft and MCD launchers, and by the fact that in order to play Minecraft Dungeons, you need to be logged into your Microsoft account within the launcher, not the Mojang account. We're tracking this issue in
MCL-16570, which contains extensive information that should hopefully help you resolve your issue.If the information from the above ticket does not help in resolving the issue, please contact Mojang Support.
This ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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