MCD-5980Error message after trying to open the game
When I try to open the app (Windows store version) a white "loading" bar appears under the title and then goes away and nothing happens. If I run it as an administrator, an error message pops up (Error number -2015294512)
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Created Issue:
Error message after trying to open the game
When I try to open the app (Windows store version) a white "loading" bar appears under the title and then goes away and nothing happens. If I run it as an administrator, an error message pops up (Error number -2015294512)
Attachments1
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Added Labels: authenication
Added Labels: re-appearing
Added Affects Versions: Version #20120
Added Labels: license_error
Forgot to add this, but the game work just fine on my parent's admin account on the PC, but it doesn't work on my admin account for the PC
Even i and my friends got that problem.
What to do to fix?
no clue. still doesn't work
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Can you please check within Microsoft Store if the game is seen as downloaded and installed on your account?
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It shows up as downloaded/installed in the microsoft store. Also, I have deleted and created a new admin user for the PC and that didn't fix anything either
also have tried installing and uninstalling from the xbox app, as well as resetting the microsoft store. nothing has worked
I Rebooted windows,
And it fixed the bug, now everything works as it should
what exactly do you mean rebooted? like, restarted, or updated? and I've restarted my PC multiple times and it hasn't done anything
reinstall
reinstall windows? it's a dell desktop with multiple user accounts, so I don't know if how I would do that
Is this still an issue in the latest version (1.9.3.0)?
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it still persists in 1.9.3.0, even after uninstalling and reinstalling
Can you please see if you can find a solution following the suggestions contained within this thread?
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I checked out the thread and tried all of the steps, but to no avail. A short while ago, MCD all of a sudden started working normally, but just yesterday the same error has been popping up.
Version 1.10.1.0 has been released today. Is this still an issue in this version?
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The issue still persists on 1.10.2.0
Do any of the following links help with the issue?
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