MCD-6115Cant get Dungeons to play, Mojang says ive bought it, microsoft says I havent
I have Minecraft java, and have purchased dungeons, Mojang shop recognises that I have bought it, telling me so when I tried to repurchase it. I have played dungeons on this pc , but the last time i tried to run it, it just says 'buy now' . I cant 'buy now' because the shop wont let me, saying 'I already own it'. I tried going on to microsoft store, and it says I don't own it.
I have paid at least once for this game, and have never uninstalled it. So How do i access it?
Linked Issues
MCL-16570
Created Issue:
Cant get Dungeons to play, Mojang says ive bought it, microsoft says I havent
I have Minecraft java, and have purchased dungeons, Mojang shop recognises that I have bought it, telling me so when I tried to repurchase it. I have played dungeons on this pc , but the last time i tried to run it, it just says 'buy now' . I cant 'buy now' because the shop wont let me, saying 'I already own it'. I tried going on to microsoft store, and it says I don't own it.
I have paid at least once for this game, and have never uninstalled it. So How do i access it?
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
duplicates
Thank you for your report!
The issue is caused by the merging of the Minecraft and MCD launchers, and by the fact that in order to play Minecraft Dungeons, you need to be logged into your Microsoft account within the launcher, not the Mojang account. We're tracking this issue in
MCL-16570, which contains extensive information that should hopefully help you resolve your issue.If the information from the above ticket does not help in resolving the issue, please contact Mojang Support.
This ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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