MCD-7396Highblock Halls, game keeps crashes when trying to go through the doorway leading to the Eye of Ender
When trying to get the eye of ender in High block halls there's a doorway you get to by pulling a lever and then going down a few stairs. Every time we click to go through the doorway the game crashes and we get the game crash message from the launcher. It's the doorway pictured in the attached image.
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Highblock Halls, game keeps crashes when trying to go through the doorway leading to the Eye of Ender
When trying to get the eye of ender in High block halls there's a doorway you get to by pulling a lever and then going down a few stairs. Every time we click to go through the doorway the game crashes and we get the game crash message from the launcher. It's the doorway pictured in the attached image.
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![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
When trying to get the eye of ender in High block halls there's a doorway you get to by pulling a lever and then going down a few stairs. Every time we click to go through the doorway the game crashes and we get the game crash message from the launcher. It's the doorway pictured in the attached image.
When trying to get the eye of ender in High block halls there's a doorway you get to by pulling a lever and then going down a few stairs. Every time we click to go through the doorway the game crashes and we get the game crash message from the launcher. It's the doorway pictured in the attached image.
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
there is no scalabilitygroups document and Microsoft.Lovika_8wekyb3d8bbwe does not exist. do i need to update something on my computer to get these files?
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Does the issue still occur if you do the following?
1a. If you are using the Microsoft Store version, go to: C:\Users(USERNAME)\AppData\Local\Packages\Microsoft.Lovika_8wekyb3d8bbwe\LocalCache\Local\Dungeons\Saved\Config\WindowsNoEditor
1b. If you are using the launcher version, go to: C:\Users(USERNAME)\AppData\Local\Dungeons\Saved\Config\WindowsNoEditor
2. Open GameUserSettings.txt and apply the following settings in the "[ScalabilityGroups]" section:
sg.ResolutionQuality=50.000000
sg.ViewDistanceQuality=0
sg.AntiAliasingQuality=0
sg.ShadowQuality=0
sg.PostProcessQuality=0
sg.TextureQuality=0
sg.EffectsQuality=0
sg.FoliageQuality=0
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it did work but is my screen supposed to be very low quality?
Yes, as this lowers the graphics settings.
Can you please open DxDiag program, click Save All Information, and upload here the DxDiag.txt file? This will help understand how to fix this issue so that changing the settings is not required.
This ticket will automatically reopen when you reply.