MCL-14270Minecraft Dungeons Launcher does not handle device usage limit error
Issue: When a user attempts to login to the MDL when they are already logged in on another computer it attempts to log them in and then fails with a generic failed to login please try again message. I was able to guess the issue by digging through the logs to find this error: "title_usage_by_device_exceeded"
Steps to Reproduce:
- Login on the first computer
- Login on a second computer
- Note generic error message is returned
Expected Result:
I would expect some indicator that the user is already logged in somewhere and/or present an option to go online on the second and kick the first offline.
Workaround:
Log out on the first computer and try again on the second
Sample log output:
[Info: 2020-06-06 05:04:32.1045451: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4329376: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4331005: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4334542: XalContext.cpp(105)] WWW-Authenticate header from SISU Authorize is XSTS error="title_usage_by_device_exceeded"
[Error: 2020-06-06 05:04:32.4335910: XalContext.cpp(111)] SISU Authorize returned 401
[Info: 2020-06-06 05:04:32.4441044: NetQueue.cpp(575)] NetQueue: worker thread started.
[Info: 2020-06-06 05:04:32.4442379: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4578283: NetQueue.cpp(590)] NetQueue: Starting net action https://sentry.io/api/2703928/store/
[Info: 2020-06-06 05:04:33.0403204: NetQueue.cpp(469)] NetQueue: Primary ip: 35.188.42.15, Host: sentry.io
[Info: 2020-06-06 05:04:33.0404870: NetQueue.cpp(536)] NetQueue: Action finished: https://sentry.io/api/2703928/store/
[Info: 2020-06-06 05:04:33.0405723: SentryAPI.cpp(119)] Rate limiting activated (429). Instructed to back off for 208 seconds.
[Info: 2020-06-06 05:04:33.0406385: NetQueue.cpp(552)] NetQueue: Action failed in finalization: https://sentry.io/api/2703928/store/
[Info: 2020-06-06 05:04:35.9817005: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-06-06 05:04:36.3257689: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-06-06 05:04:36.3259336: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-06-06 05:04:36.3262496: XalContext.cpp(105)] WWW-Authenticate header from SISU Authorize is XSTS error="title_usage_by_device_exceeded"
[Error: 2020-06-06 05:04:36.3263975: XalContext.cpp(111)] SISU Authorize returned 401
[Info: 2020-06-06 05:04:36.3265007: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Info: 2020-06-06 05:04:42.7292789: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-06-06 05:04:43.0121721: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-06-06 05:04:43.0123292: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-06-06 05:04:43.0126443: XalContext.cpp(105)] WWW-Authenticate header from SISU Authorize is XSTS error="title_usage_by_device_exceeded"
[Error: 2020-06-06 05:04:43.0127734: XalContext.cpp(111)] SISU Authorize returned 401
[Info: 2020-06-06 05:04:43.0128733: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Error: 2020-06-06 05:04:43.0356146: Xal.lib(0)] XAL: Http request 09F84B48 failed with system error code 2149122448
[Warning: 2020-06-06 05:04:43.0364774: Xal.lib(0)] XAL: [07C8CF48] Operation AuthorizeWithSisu failed with result 0x89235106: Network error
[Warning: 2020-06-06 05:04:43.0371681: Xal.lib(0)] XAL: [0C168E30] Operation GetXtoken failed with result 0x89235106: Network error
[Info: 2020-06-06 05:04:43.0381091: Xal.lib(0)] XAL: [0C1852B8] Operation SignOut is starting with CV 'vn3CztWnUcfNXWGf.8.3'
[Info: 2020-06-06 05:04:43.0385988: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation starting
[Info: 2020-06-06 05:04:43.0391055: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation calling platform handler
[Info: 2020-06-06 05:04:43.0402989: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation platform handler reported completion status 'XalPlatformOperationResult_Success' (0)
[Info: 2020-06-06 05:04:43.0408648: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation succeeded
[Info: 2020-06-06 05:04:43.1447509: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation continuing
[Info: 2020-06-06 05:04:43.1457538: Xal.lib(0)] XAL: >>> Xal::Auth::MsaTokenCacheWin32::ClearTokensForUserAsync (00103AAC100661B4)
[Info: 2020-06-06 05:04:43.1470745: Xal.lib(0)] XAL: <<< Xal::Auth::MsaTokenCacheWin32::ClearTokensForUserAsync (00103AAC100661B4)
[Info: 2020-06-06 05:04:43.1473330: Xal.lib(0)] XAL: >>> Xal::Platform::Win32::AccountMigratorFociWin32::NotifySignOut (00103AAC101E7C04)
[Info: 2020-06-06 05:04:43.1543810: Xal.lib(0)] XAL: <<< Xal::Platform::Win32::AccountMigratorFociWin32::NotifySignOut (00103AAC101E7C04)
[Info: 2020-06-06 05:04:43.1546652: Xal.lib(0)] XAL: [0C1852B8] Operation SignOut succeeded.
[Warning: 2020-06-06 05:04:43.1550451: Xal.lib(0)] XAL: [0BCADBD0] Operation SignIn failed with result 0x89235106: Network error
[Warning: 2020-06-06 05:04:43.1554169: Xal.lib(0)] XAL: [07CBCC00] Operation AddUser failed with result 0x89235106: Network error
[Info: 2020-06-06 05:04:43.1560980: Xal.lib(0)] XAL: [035CEDA8] Operation UploadTelemetryEvents is starting with CV 'vn3CztWnUcfNXWGf.15.0'
[Info: 2020-06-06 05:04:43.1563635: Xal.lib(0)] XAL: XalAddUserWithUiAsync calling back to client with result 'Network error' (0x89235106)
[Info: 2020-06-06 05:04:43.1567836: NetQueue.cpp(590)] NetQueue: Starting net action vortex.data.microsoft.com
[Error: 2020-06-06 05:04:43.1567939: UserIdentity.cpp(87)] XAL sign-in failed. XAL status: 8
[Info: 2020-06-06 05:04:43.1570868: LauncherController.cpp(1157)] Failed to sign in using XAL
[Info: 2020-06-06 05:04:43.3433761: NetQueue.cpp(469)] NetQueue: Primary ip: 64.4.54.254, Host: vortex.data.microsoft.com
[Info: 2020-06-06 05:04:43.3435240: NetQueue.cpp(536)] NetQueue: Action finished: vortex.data.microsoft.com
[Info: 2020-06-06 05:04:43.3437778: NetQueue.cpp(557)] NetQueue: Action finalized: vortex.data.microsoft.com
[Info: 2020-06-06 05:04:43.3617753: Xal.lib(0)] XAL: [035CEDA8] Operation UploadTelemetryEvents succeeded.
[Info: 2020-06-06 05:05:41.2030897: NetQueue.cpp(590)] NetQueue: Starting net action https://piston-meta.mojang.com/v1/products/dungeons/f4c685912beb55eb2d5c9e0713fe1195164bba27/windows-x64.json
[Info: 2020-06-06 05:05:41.2256883: NetQueue.cpp(469)] NetQueue: Primary ip: 152.195.19.97, Host: piston-meta.mojang.com
[Info: 2020-06-06 05:05:41.2258447: NetQueue.cpp(536)] NetQueue: Action finished: https://piston-meta.mojang.com/v1/products/dungeons/f4c685912beb55eb2d5c9e0713fe1195164bba27/windows-x64.json
[Info: 2020-06-06 05:05:41.2259137: NetQueue.cpp(557)] NetQueue: Action finalized: https://piston-meta.mojang.com/v1/products/dungeons/f4c685912beb55eb2d5c9e0713fe1195164bba27/windows-x64.json
[Info: 2020-06-06 05:05:41.2268345: NetQueue.cpp(590)] NetQueue: Starting net action https://piston-meta.mojang.com/v1/packages/e99e73be4d9f8113503d41614ecb99e7ca22eeb2/manifest.json
[Info: 2020-06-06 05:05:41.2516759: NetQueue.cpp(469)] NetQueue: Primary ip: 152.195.19.97, Host: piston-meta.mojang.com
[Info: 2020-06-06 05:05:41.2518319: NetQueue.cpp(536)] NetQueue: Action finished: https://piston-meta.mojang.com/v1/packages/e99e73be4d9f8113503d41614ecb99e7ca22eeb2/manifest.json
[Info: 2020-06-06 05:05:41.2519005: NetQueue.cpp(557)] NetQueue: Action finalized: https://piston-meta.mojang.com/v1/packages/e99e73be4d9f8113503d41614ecb99e7ca22eeb2/manifest.json
[Info: 2020-06-06 05:06:43.2730729: ControllerInterface.cpp(120)] Running async method xalSignIn
[Info: 2020-06-06 05:06:43.2736249: Xal.lib(0)] XAL: [0C176338] Operation TryAddFirstUserSilently is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2738959: Xal.lib(0)] XAL: [0C17C8F0] Operation GetDefaultUser is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2741454: Xal.lib(0)] XAL: [03600480] Operation InitializeTokenStack is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2743891: Xal.lib(0)] XAL: [0C19AFF0] Operation LoadClockSkew is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2744383: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation starting
[Info: 2020-06-06 05:06:43.3210225: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation calling platform handler
[Info: 2020-06-06 05:06:43.3215270: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation platform handler reported completion status 'XalPlatformOperationResult_Failure' (1)
[Info: 2020-06-06 05:06:43.3216776: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation failed with result 0x89235107: Client operation failed
[Info: 2020-06-06 05:06:43.4244161: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation continuing
[Warning: 2020-06-06 05:06:43.4249888: Xal.lib(0)] XAL: Clock skew failed to be read: 0x89235107 "Client operation failed"
Attachments1
Created Issue:
Minecraft Dungeons Launcher does not handle device usage limit error
Issue: When a user attempts to login to the MDL when they are already logged in on another computer it attempts to log them in and then fails with a generic failed to login please try again message. I was able to guess the issue by digging through the logs to find this error: "title_usage_by_device_exceeded"
Steps to Reproduce:
- Login on the first computer
- Login on a second computer
- Note generic error message is returned
Expected Result:
I would expect some indicator that the user is already logged in somewhere and/or present an option to go online on the second and kick the first offline.
Workaround:
Log out on the first computer and try again on the second
Sample log output:
[Info: 2020-06-06 05:04:32.1045451: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4329376: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4331005: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4334542: XalContext.cpp(105)] WWW-Authenticate header from SISU Authorize is XSTS error="title_usage_by_device_exceeded"[Error: 2020-06-06 05:04:32.4335910: XalContext.cpp(111)] SISU Authorize returned 401
[Info: 2020-06-06 05:04:32.4441044: NetQueue.cpp(575)] NetQueue: worker thread started.
[Info: 2020-06-06 05:04:32.4442379: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Info: 2020-06-06 05:04:32.4578283: NetQueue.cpp(590)] NetQueue: Starting net action https://sentry.io/api/2703928/store/
[Info: 2020-06-06 05:04:33.0403204: NetQueue.cpp(469)] NetQueue: Primary ip: 35.188.42.15, Host: sentry.io
[Info: 2020-06-06 05:04:33.0404870: NetQueue.cpp(536)] NetQueue: Action finished: https://sentry.io/api/2703928/store/
[Info: 2020-06-06 05:04:33.0405723: SentryAPI.cpp(119)] Rate limiting activated (429). Instructed to back off for 208 seconds.
[Info: 2020-06-06 05:04:33.0406385: NetQueue.cpp(552)] NetQueue: Action failed in finalization: https://sentry.io/api/2703928/store/
[Info: 2020-06-06 05:04:35.9817005: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-06-06 05:04:36.3257689: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-06-06 05:04:36.3259336: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-06-06 05:04:36.3262496: XalContext.cpp(105)] WWW-Authenticate header from SISU Authorize is XSTS error="title_usage_by_device_exceeded"[Error: 2020-06-06 05:04:36.3263975: XalContext.cpp(111)] SISU Authorize returned 401
[Info: 2020-06-06 05:04:36.3265007: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Info: 2020-06-06 05:04:42.7292789: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-06-06 05:04:43.0121721: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-06-06 05:04:43.0123292: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-06-06 05:04:43.0126443: XalContext.cpp(105)] WWW-Authenticate header from SISU Authorize is XSTS error="title_usage_by_device_exceeded"[Error: 2020-06-06 05:04:43.0127734: XalContext.cpp(111)] SISU Authorize returned 401
[Info: 2020-06-06 05:04:43.0128733: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Error: 2020-06-06 05:04:43.0356146: Xal.lib(0)] XAL: Http request 09F84B48 failed with system error code 2149122448
[Warning: 2020-06-06 05:04:43.0364774: Xal.lib(0)] XAL: [07C8CF48] Operation AuthorizeWithSisu failed with result 0x89235106: Network error
[Warning: 2020-06-06 05:04:43.0371681: Xal.lib(0)] XAL: [0C168E30] Operation GetXtoken failed with result 0x89235106: Network error
[Info: 2020-06-06 05:04:43.0381091: Xal.lib(0)] XAL: [0C1852B8] Operation SignOut is starting with CV 'vn3CztWnUcfNXWGf.8.3'
[Info: 2020-06-06 05:04:43.0385988: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation starting
[Info: 2020-06-06 05:04:43.0391055: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation calling platform handler
[Info: 2020-06-06 05:04:43.0402989: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation platform handler reported completion status 'XalPlatformOperationResult_Success' (0)
[Info: 2020-06-06 05:04:43.0408648: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation succeeded
[Info: 2020-06-06 05:04:43.1447509: Xal.lib(0)] XAL: [0362A7F0] Client operation WebViewPlatformOperation continuing
[Info: 2020-06-06 05:04:43.1457538: Xal.lib(0)] XAL: >>> Xal::Auth::MsaTokenCacheWin32::ClearTokensForUserAsync (00103AAC100661B4)
[Info: 2020-06-06 05:04:43.1470745: Xal.lib(0)] XAL: <<< Xal::Auth::MsaTokenCacheWin32::ClearTokensForUserAsync (00103AAC100661B4)
[Info: 2020-06-06 05:04:43.1473330: Xal.lib(0)] XAL: >>> Xal::Platform::Win32::AccountMigratorFociWin32::NotifySignOut (00103AAC101E7C04)
[Info: 2020-06-06 05:04:43.1543810: Xal.lib(0)] XAL: <<< Xal::Platform::Win32::AccountMigratorFociWin32::NotifySignOut (00103AAC101E7C04)
[Info: 2020-06-06 05:04:43.1546652: Xal.lib(0)] XAL: [0C1852B8] Operation SignOut succeeded.
[Warning: 2020-06-06 05:04:43.1550451: Xal.lib(0)] XAL: [0BCADBD0] Operation SignIn failed with result 0x89235106: Network error
[Warning: 2020-06-06 05:04:43.1554169: Xal.lib(0)] XAL: [07CBCC00] Operation AddUser failed with result 0x89235106: Network error
[Info: 2020-06-06 05:04:43.1560980: Xal.lib(0)] XAL: [035CEDA8] Operation UploadTelemetryEvents is starting with CV 'vn3CztWnUcfNXWGf.15.0'
[Info: 2020-06-06 05:04:43.1563635: Xal.lib(0)] XAL: XalAddUserWithUiAsync calling back to client with result 'Network error' (0x89235106)
[Info: 2020-06-06 05:04:43.1567836: NetQueue.cpp(590)] NetQueue: Starting net action vortex.data.microsoft.com
[Error: 2020-06-06 05:04:43.1567939: UserIdentity.cpp(87)] XAL sign-in failed. XAL status: 8
[Info: 2020-06-06 05:04:43.1570868: LauncherController.cpp(1157)] Failed to sign in using XAL
[Info: 2020-06-06 05:04:43.3433761: NetQueue.cpp(469)] NetQueue: Primary ip: 64.4.54.254, Host: vortex.data.microsoft.com
[Info: 2020-06-06 05:04:43.3435240: NetQueue.cpp(536)] NetQueue: Action finished: vortex.data.microsoft.com
[Info: 2020-06-06 05:04:43.3437778: NetQueue.cpp(557)] NetQueue: Action finalized: vortex.data.microsoft.com
[Info: 2020-06-06 05:04:43.3617753: Xal.lib(0)] XAL: [035CEDA8] Operation UploadTelemetryEvents succeeded.
[Info: 2020-06-06 05:05:41.2030897: NetQueue.cpp(590)] NetQueue: Starting net action https://piston-meta.mojang.com/v1/products/dungeons/f4c685912beb55eb2d5c9e0713fe1195164bba27/windows-x64.json
[Info: 2020-06-06 05:05:41.2256883: NetQueue.cpp(469)] NetQueue: Primary ip: 152.195.19.97, Host: piston-meta.mojang.com
[Info: 2020-06-06 05:05:41.2258447: NetQueue.cpp(536)] NetQueue: Action finished: https://piston-meta.mojang.com/v1/products/dungeons/f4c685912beb55eb2d5c9e0713fe1195164bba27/windows-x64.json
[Info: 2020-06-06 05:05:41.2259137: NetQueue.cpp(557)] NetQueue: Action finalized: https://piston-meta.mojang.com/v1/products/dungeons/f4c685912beb55eb2d5c9e0713fe1195164bba27/windows-x64.json
[Info: 2020-06-06 05:05:41.2268345: NetQueue.cpp(590)] NetQueue: Starting net action https://piston-meta.mojang.com/v1/packages/e99e73be4d9f8113503d41614ecb99e7ca22eeb2/manifest.json
[Info: 2020-06-06 05:05:41.2516759: NetQueue.cpp(469)] NetQueue: Primary ip: 152.195.19.97, Host: piston-meta.mojang.com
[Info: 2020-06-06 05:05:41.2518319: NetQueue.cpp(536)] NetQueue: Action finished: https://piston-meta.mojang.com/v1/packages/e99e73be4d9f8113503d41614ecb99e7ca22eeb2/manifest.json
[Info: 2020-06-06 05:05:41.2519005: NetQueue.cpp(557)] NetQueue: Action finalized: https://piston-meta.mojang.com/v1/packages/e99e73be4d9f8113503d41614ecb99e7ca22eeb2/manifest.json
[Info: 2020-06-06 05:06:43.2730729: ControllerInterface.cpp(120)] Running async method xalSignIn
[Info: 2020-06-06 05:06:43.2736249: Xal.lib(0)] XAL: [0C176338] Operation TryAddFirstUserSilently is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2738959: Xal.lib(0)] XAL: [0C17C8F0] Operation GetDefaultUser is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2741454: Xal.lib(0)] XAL: [03600480] Operation InitializeTokenStack is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2743891: Xal.lib(0)] XAL: [0C19AFF0] Operation LoadClockSkew is starting with CV 'vn3CztWnUcfNXWGf.16.0'
[Info: 2020-06-06 05:06:43.2744383: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation starting
[Info: 2020-06-06 05:06:43.3210225: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation calling platform handler
[Info: 2020-06-06 05:06:43.3215270: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation platform handler reported completion status 'XalPlatformOperationResult_Failure' (1)
[Info: 2020-06-06 05:06:43.3216776: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation failed with result 0x89235107: Client operation failed
[Info: 2020-06-06 05:06:43.4244161: Xal.lib(0)] XAL: [0364C8A8] Client operation StorageReadPlatformOperation continuing
[Warning: 2020-06-06 05:06:43.4249888: Xal.lib(0)] XAL: Clock skew failed to be read: 0x89235107 "Client operation failed"
Attachments1
Hi,
Thanks for the well written bug report and for the investigation
We will soon work on having better error handling in the Dungeons Launcher sign-in flow, hopefully resulting in more helpful error messages in some cases, including that one.
Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
This ticket will automatically reopen when you reply.