MCL-21431Microsoft Migration Deleted Minecraft Access
Was forced to migrate Minecraft account from Mojang to Microsoft. After conducting all the steps, I attempted to log in using the new Microsoft account and found I only have access to a trial version of Minecraft. It does not register me as owning the game. Logging back into Mojang has the same result. I am no longer registered as owning the game under either account. I can pull up the receipts from 6 years ago, but this needs to be fixed.
Created Issue:
Microsoft Migration Deleted Minecraft Access
Was forced to migrate Minecraft account from Mojang to Microsoft. After conducting all the steps, I attempted to log in using the new Microsoft account and found I only have access to a trial version of Minecraft. It does not register me as owning the game. Logging back into Mojang has the same result. I am no longer registered as owning the game under either account. I can pull up the receipts from 6 years ago, but this needs to be fixed.
Thank you for your report!
We're tracking this issue in
MCL-16570, so this ticket is being resolved and linked as a duplicate.That ticket has already been resolved as invalid. Please take a look at the parent ticket (
MCL-16570) and see if an explanation is provided there in the description of the ticket or in the comments for why this issue is invalid.If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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I wouldn't have considered this to be the same issue as the linked one, but it has now been resolved. The issue turned out to be an incomplete account migration. After logging out of both accounts for several hours, I attempted to migrate my mojang account again (although it still didn't say I owned the game anymore), and the Microsoft account now correctly has access to the game.
Hi there!
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