MCL-22151Win 10/11 launcher not identifying account/not connecting correctly.
I have replicated this bug across several machines and internet connections, so I suspect it may be account related.
When opening the Windows 10/11 launcher, I am not able to launch either the Java edition or the Bedrock edition.
Aspects of the user experience look like a connectivity issue, namely:
- "Oh no! Something went wrong and we couldn't connect to Minecraft services" flashes on and off constantly at the base of the window.
- My gamer tag avatar icon is missing, looking like a web page that couldn't load an image.
As well as this, when it is 'connected' (i.e., no error displayed), it only gives me the 'Play Demo' option. It is as if it can't tell that I own the games.
I own both the Bedrock edition and the Java edition, and these can both be played fully using the Windows 7/8 launcher.
Environment
Device name Egbert
Processor Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz 3.10 GHz
Installed RAM 8.00 GB (7.88 GB usable)
Device ID FD98B3CB-F193-4666-8D65-9B3D21BDF91D
Product ID 00330-50000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 21H1
Installed on 17/12/2021
OS build 19043.1826
Experience Windows Feature Experience Pack 120.2212.4180.0
Linked Issues
Created Issue:
Win 10/11 launcher not identifying account/not connecting correctly.
I have replicated this bug across several machines and internet connections, so I suspect it may be account related.
When opening the Windows 10/11 launcher, I am not able to launch either the Java edition or the Bedrock edition.
Aspects of the user experience look like a connectivity issue, namely:
- "Oh no! Something went wrong and we couldn't connect to Minecraft services" flashes on and off constantly at the base of the window.
- My gamer tag avatar icon is missing, looking like a web page that couldn't load an image.
As well as this, when it is 'connected' (i.e., no error displayed), it only gives me the 'Play Demo' option. It is as if it can't tell that I own the games.
I own both the Bedrock edition and the Java edition, and these can both be played fully using the Windows 7/8 launcher.
Environment
Device name Egbert
Processor Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz 3.10 GHz
Installed RAM 8.00 GB (7.88 GB usable)
Device ID FD98B3CB-F193-4666-8D65-9B3D21BDF91D
Product ID 00330-50000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this displayEdition Windows 10 Pro
Version 21H1
Installed on 17/12/2021
OS build 19043.1826
Experience Windows Feature Experience Pack 120.2212.4180.0
Attachments2
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We're tracking this issue in
MCL-11510andMCL-19840, so this ticket is being resolved and linked as a duplicate.That ticket has already been resolved as Fixed. Please check the Fix Version/s field in that ticket to see in which version this behavior was or will be fixed.
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