REALMS-10677Xbox reports "unable to join realms because of how Microsoft account is set up".
On Xbox one, I keep incorrectly getting a message saying I cannot join realms because of how my Microsoft account is set up. I am able to play the realm on my iPad using the same Microsoft account. I do not have a child account, and I have made sure my online settings are correct.
Linked Issues
is duplicated by1
Created Issue:
Unable to join realms on select devices
On Xbox one, I keep incorrectly getting a message saying I cannot join realms because of how my Microsoft account is set up. I am able to play the realm on my iPad using the same Microsoft account. I do not have a child account, and I have made sure my online settings are correct.
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Bedrock xb1 1.19.20
I also have the same issue. I updated Minecraft to 1.19.20 and now I get the above message. I can log in with my IPAD no issues, loads fine. (ipadios 15.5)
But cant get realms to appear, same message appears on Worlds tab, Realm tab and Server tab(no servers appear). I have check my account settings on both xbox and microsoft, all work because the ipad mc works.
***Nothing has changed in my account/xbox EXCEPT the last minecraft update from 1.19.10 to 1.19.20. ***
Also a NON child account.
I did a complete delete, reinstall, removed account, still the same thing. One thing I did notice that on the worlds/realms/server tabs, the number indicating how many of each do appear, 10 for worlds (local) 1 for friends in realms world, and 7 for servers. So it knows the realms, server counts, but... wont get past the message.
So my money in realms is being wasted from a patch update.
is duplicated by
Unable to join realmson select devicesXbox reports "unable to join realms because of how Microsoft account is set up".
Same issue that is in REALMS-10677.
On XB1, I keep getting a message saying I cannot join realms because of how my Microsoft account is set up.
I updated Minecraft to 1.19.20 and now I get the above message. I can log in with my IPAD no issues, loads fine. (ipadios 15.5) (1.19.20)
But not on Xbox Bedrock Minecraft.
I get that same message appears on Worlds tab, Realm tab and Server tab(no servers appear).
I have checked my account settings on both xbox and microsoft, all work because the ipad mc works with no issues or warning messages, (but checked anyways, all is well) if it was truly an account issue the message would be cross platform.
***Nothing has changed in my account/xbox EXCEPT the last minecraft update from 1.19.10 to 1.19.20. ***
Also a NON child account.
I did a complete delete of minecraft, reinstall, removed account from xbox, re-added, still the same thing.
One thing I did notice that on the worlds/realms/server tabs, the number indicating how many of each do appear, 10 for worlds (local) 1 for friends in realms world, and 7 for servers. So it knows the realms, server counts, but... wont get past the message. I get this looks like an account issue but like I said, if it was, the ipad minecraft would also receive the same message
So my money in realms is being wasted from a patch update.
As mentioned with REALMS-10677, this may be an issue with your account that is not visible to you, so you might want to contact the Minecraft Help Center.
Your report was resolved as a duplicate of REALMS-10677. That report is waiting for a response from the reporter (or anyone, actually) to provide additional information. If you can provide a numbered list of steps that someone else can follow to reproduce the issue, that would be ideal. Feel free to comment on the REALMS-10677 report with that information and the issue should automatically reopen.
If you think your issue is different, feel free to explain how, and again, a numbered list of steps (in the Description) would be most helpful so the problem can be reproduced.
Have you tried to contact the Minecraft Help Center? If not, please do so and let us know if they were able to resolve the issue. We do not have any access to your account via the bug tracker and so are not able to diagnose the issue. Be sure to let them know that you have already reported this as a bug along with the issue ID.
In general, account issues are Invalid on the bug tracker, however, this may be an actual bug since a non-child account should not have any restrictions.
This report has been temporarily closed as Awaiting Response. It will automatically reopen when you comment with new information. Please be careful to not include any personal information from your contact with the Help Center in your replies.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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