REALMS-10910Expired Realm will not go active after registration renewed
Good evening,
I pay for 2 different realms, each with 3 worlds on it. One realm is fine, however one is expired. I attempted to renew my realm subscription (the one with "The Holloway's Survival Realm" linked to it, but it is still saying expired. I updated my subscription about 3-4 days ago and it says it went through, but it keeps saying "expired". I chatted with a game expert tonight and did the following things as I was told to try:
- Log off every device completely we have Minecraft loaded on
- Log back in and have it refreshed
- Installed on a separate device that did not have Minecraft on it already and see if it shows active on that device...it did not and still shows up as expired.
I was told to email a bug report to have this looked into. I do not want to pay for a realm that we can't use. We also do not want to lose all the progress we have already made in the realm.
Could you please look into this and please let me know. I am logged into my account with 1 of 3 emails I have as my kids and I use all 3 of my email addresses to access our accounts. I checked my subscriptions page and it says my next payment is due on November 15, 2022. Does this mean it will not go active until then? We have 3 worlds attached to this subscription.
I look forward to hearing from you.
Thanks,
Jodi
Environment
We play on 2 different PC laptops, Xbox one, and 3 different Android tablets
Created Issue:
Expired Realm will not go active after registration renewed
Good evening,
I pay for 2 different realms, each with 3 worlds on it. One realm is fine, however one is expired. I attempted to renew my realm subscription (the one with "The Holloway's Survival Realm" linked to it, but it is still saying expired. I updated my subscription about 3-4 days ago and it says it went through, but it keeps saying "expired". I chatted with a game expert tonight and did the following things as I was told to try:
- Log off every device completely we have Minecraft loaded on
- Log back in and have it refreshed
- Installed on a separate device that did not have Minecraft on it already and see if it shows active on that device...it did not and still shows up as expired.
I was told to email a bug report to have this looked into. I do not want to pay for a realm that we can't use. We also do not want to lose all the progress we have already made in the realm.
Could you please look into this and please let me know. I am logged into my account with 1 of 3 emails I have as my kids and I use all 3 of my email addresses to access our accounts. This one is Buttercup32478@gmail.com
but the other 2 are jodiholloway@comcast.net
I look forward to hearing from you.
Thanks,
Jodi
Environment
We play on 2 different PC laptops, Xbox one, and 3 different Android tablets
Good evening,
I pay for 2 different realms, each with 3 worlds on it. One realm is fine, however one is expired. I attempted to renew my realm subscription (the one with "The Holloway's Survival Realm" linked to it, but it is still saying expired. I updated my subscription about 3-4 days ago and it says it went through, but it keeps saying "expired". I chatted with a game expert tonight and did the following things as I was told to try:
- Log off every device completely we have Minecraft loaded on
- Log back in and have it refreshed
- Installed on a separate device that did not have Minecraft on it already and see if it shows active on that device...it did not and still shows up as expired.
I was told to email a bug report to have this looked into. I do not want to pay for a realm that we can't use. We also do not want to lose all the progress we have already made in the realm.
Could you please look into this and please let me know. I am logged into my account with 1 of 3 emails I have as my kids and I use all 3 of my email addresses to access our accounts. This one is Buttercup32478@gmail.com
I look forward to hearing from you.
Thanks,
Jodi
Good evening,
I pay for 2 different realms, each with 3 worlds on it. One realm is fine, however one is expired. I attempted to renew my realm subscription (the one with "The Holloway's Survival Realm" linked to it, but it is still saying expired. I updated my subscription about 3-4 days ago and it says it went through, but it keeps saying "expired". I chatted with a game expert tonight and did the following things as I was told to try:
- Log off every device completely we have Minecraft loaded on
- Log back in and have it refreshed
- Installed on a separate device that did not have Minecraft on it already and see if it shows active on that device...it did not and still shows up as expired.
I was told to email a bug report to have this looked into. I do not want to pay for a realm that we can't use. We also do not want to lose all the progress we have already made in the realm.
Could you please look into this and please let me know. I am logged into my account with 1 of 3 emails I have as my kids and I use all 3 of my email addresses to access our accounts. I checked my subscriptions page and it says my next payment is due on November 15, 2022. Does this mean it will not go active until then? We have 3 worlds attached to this subscription.
I look forward to hearing from you.
Thanks,
Jodi
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
We are having this exact same issue on the Switch. Switch online sub is active, realms sub is active, realm is expired and when it links me to the store to reactivate the store just tells me it's already active. I tried reactivating the subscription and resubbing, didn't fix it. Tried backing up the world and deleting the realm. The same thing happens then when we try to make a new realm. No playable.
We do not have enough information to find the cause of this issue.
Please record a video of this happening and attach it to this report.
If you are on Windows, you can use Windows+Alt+R to open a built-in app for recording game footage.
If you are on Mac (Mojave or later), you can use Shift+Command+5 to open a built-in app for recording your screen.
In case you don't have a program to record videos, we recommend using the free recording software OBS.
In case the resulting video file is too large to be uploaded to the bug tracker directly, please upload it elsewhere (e.g. as unlisted video on YouTube) and link to it here.
This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs