REALMS-1491I cannot renew my expired realm
My realm is expired. I cannot renew my subscription.
At this point I assume this is just a service outage and it will be restored and working later. But this site is showing all greens https://help.mojang.com/ which is concerning. The error messaging and communication is very confusing and frustrating.
On Nintendo Switch, when I click the "Renew Realm" button I get an error: "Something Went Wrong" "We're unable to connect to the store. Maybe check your internet connection?" If I navigate to Store then I see the "We're unable to connect to the store. Maybe check your internet connection?" message there too.
On Windows 10, when I click the "Renew Realm" button I get one step farther. The "Renew Your Realm" window is shown and it allows me to choose 30 or 180 days and 2 of 10 players. However, its button says only "Renew for" which seems odd. If I click the button it then it shows "Maximum Realms Reached" "You have the maximum number of active realms and cannot create a new one right now." If I navigate to Store then I see that "We're unable to connect to the store. Maybe check your internet connection?" message there.
Environment
v1.8.1 on both Windows 10 and Nintendo Switch
Created Issue:
I cannot renew my expired realm
My realm is expired. I cannot renew my subscription.
At this point I assume this is just a service outage and it will be restored and working later. But this site is showing all greens https://help.mojang.com/ which is concerning. The error messaging and communication is very confusing and frustrating.
On Nintendo Switch, when I click the "Renew Realm" button I get an error: "Something Went Wrong" "We're unable to connect to the store. Maybe check your internet connection?" If I navigate to Store then I see the "We're unable to connect to the store. Maybe check your internet connection?" message there too.
On Windows 10, when I click the "Renew Realm" button I get one step farther. The "Renew Your Realm" window is shown and it allows me to choose 30 or 180 days and 2 of 10 players. However, its button says only "Renew for" which seems odd. If I click the button it then it shows "Maximum Realms Reached" "You have the maximum number of active realms and cannot create a new one right now." If I navigate to Store then I see that "We're unable to connect to the store. Maybe check your internet connection?" message there.
Environment
v1.8.1 on both Windows 10 and Nintendo Switch
![[Mojang] MissMarzenia (Aleksandra Zajac)](../../../data/assets/gravatar/missmarzenia.png){kind=small}
Having the exact same issue
It would be easier for us to help you, if you contact Mojang Support directly, please never provide your personal info in this bug tracker.
Contact form https://help.mojang.com/customer/portal/emails/new