REALMS-8332Issue Replacing, Resetting, and Joining Realm
This has just started this morning, but I'm having difficulty interacting with my 10 person realm. I've replaced and reset the realm in the past with no issues. I was just playing with two other people last night and had no issues whatsoever. I went to upload a realm this morning over the current one and it goes through the level export process correctly. But it then hangs on initializing upload for some time with no bars filling up, then I was given errors mentioning "Having issues finding a place to upload your realm, please check your internet connection" or something of the sort. Now it doesn't do that, it simply states "An error occurred" with no further description. I was able to reset the realm to a bare unplayed map, but now I can't even access that one. I tried to replace the current Realm with an online backup, but it gives me errors even attempting that.
I have no internet issues that I'm aware of. Yes I've reset my computer and disabled my VPN. None of the files appear corrupted because I can play all the backups offline. I really need this resolved today.
UPDATE: I attempted to CLOSE and REOPEN my realm in the hopes that might attain some esoteric good end only to find myself getting an ERROR saying "failed to open realm". I'm starting to get angry.
Environment
Windows 10 Home, Bedrock, AMD Ryzen 5, 32gb RAM, AMD Radeon RX 580
Linked Issues
Attachments3
Created Issue:
Issue Replacing, Resetting, and Joining Realm
This has just started this morning, but I'm having difficulty interacting with my 10 person realm. I've replaced and reset the realm in the past with no issues. I was just playing with two other people last night and had no issues whatsoever. I went to upload a realm this morning over the current one and it goes through the level export process correctly. But it then hangs on initializing upload for some time with no bars filling up, then I was given errors mentioning "Having issues finding a place to upload your realm, please check your internet connection" or something of the sort. Now it doesn't do that, it simply states "An error occurred" with no further description. I was able to reset the realm to a bare unplayed map, but now I can't even access that one. I tried to replace the current Realm with an online backup, but it gives me errors even attempting that.
I have no internet issues that I'm aware of. Yes I've reset my computer and disabled my VPN. None of the files appear corrupted because I can play all the backups offline. I really need this resolved today.
Environment
Windows 10 Home, Bedrock, AMD Ryzen 5, 32gb RAM, AMD Radeon RX 580
Attachments3
This has just started this morning, but I'm having difficulty interacting with my 10 person realm. I've replaced and reset the realm in the past with no issues. I was just playing with two other people last night and had no issues whatsoever. I went to upload a realm this morning over the current one and it goes through the level export process correctly. But it then hangs on initializing upload for some time with no bars filling up, then I was given errors mentioning "Having issues finding a place to upload your realm, please check your internet connection" or something of the sort. Now it doesn't do that, it simply states "An error occurred" with no further description. I was able to reset the realm to a bare unplayed map, but now I can't even access that one. I tried to replace the current Realm with an online backup, but it gives me errors even attempting that.
I have no internet issues that I'm aware of. Yes I've reset my computer and disabled my VPN. None of the files appear corrupted because I can play all the backups offline. I really need this resolved today.
UPDATE: I attempted to CLOSE and REOPEN my realm in the hopes that might attain some esoteric good end only to find myself getting an ERROR saying "failed to open realm". I'm starting to get angry.
Note also, if you get an error with a realm management operation you may need to wait a bit before trying the next action to give the server time to recover.
It is also recommended that you always "close" your realm before doing any other operation (upload/replace, restore from backup, etc).