WEB-2426I have gone to buy the game and it has given me an error in the process, but it has been charged to my account.
Good afternoon,
This morning I went to buy the game, I put the card in making sure that all the fields were fine, and when I put it in it says that there has been an error in the payment process, I put it in my bank account and they have charged me the game, but they haven't given it to me. I have read the support options, and after that I have tried to buy it again, and the same thing happened to me again. So I have two game charges in the account but I have not been given the game. I hope that the two collections are not carried out, and if one of them is made I hope that they give me the game.
NormalCreated Issue:
I have gone to buy the game and it has given me an error in the process, but it has been charged to my account.
Good afternoon,
This morning I went to buy the game, I put the card in making sure that all the fields were fine, and when I put it in it says that there has been an error in the payment process, I put it in my bank account and they have charged me the game, but they haven't given it to me. I have read the support options, and after that I have tried to buy it again, and the same thing happened to me again. So I have two game charges in the account but I have not been given the game. I hope that the two collections are not carried out, and if one of them is made I hope that they give me the game.
![[Mojang] Robert Sjödahl](../../../data/avatars/users/10122.svg){kind=small}
Please contact support: https://help.minecraft.net/hc/en-us/requests/new
Also see this: https://help.minecraft.net/hc/en-us/articles/360030797411-I-ve-been-charged-more-than-once
"Sometimes a bank or payment partner may temporarily reserve the purchase amount on your account, ... These holds are usually resolved within 24-48 hours."