![[Mojang] Robert Sjödahl](../../../data/avatars/users/10122.svg)
[Mojang] Robert Sjödahl
- robert@mojang.com
- robert@mojang.com
- Europe/Stockholm
- Yes
- No
![[Mod] Avoma](../../../data/avatars/users/86198.png){kind=small}
WEB-1890 → 
MCL-13255
NormalWEB-2401 → 
REALMS-3800WEB-1866 → 
MCPE-80350WEB-1597 → MCPE-80351WEB-1360 → MCPE-80352duplicates
is duplicated by
WEB-1453
duplicates
is duplicated by
duplicates
duplicates
duplicates
duplicates
Important[Mojang] Web Team[Mojang] Web Team[Mojang] Web Team[Mojang] Web Team[Mojang] Robert SjödahlMojang Studios NoteWe are aware of this issue. If you've made purchase through our website and have not received a confirmation email, please contact Customer Support. They will be able to provide you the confirmation, including the transaction ID.
If you want to buy Java Edition on minecraft.net, you first have to login. If you do not have a Microsoft account and click "Sign up for free", you will be brought to a registration page. If you click "Get a new email address", you can create a new outlook email without having to link a personal email to the microsoft account.
Here lies the problem: You wont receive any emails on this new outlook account until you open outlook.microsoft.com. This means, if you directly purchase Minecraft on the account without opening outlook first, outlook will never set up properly and you will never receive the confirmation email. This confirmation email is important because it contains valuable information about the purchase: Transaction ID, Order ID, etc...
To recreate: Create a Microsoft account using a brand new outlook email address, buy a copy of Minecraft before ever opening outlook, and your confirmation email will never appear.
WEB-5843 → REALMS-10321[Mojang] Robert SjödahlWe need to look closer at your account, so can you please contact support. You can do so here: https://help.minecraft.net/hc/en-us/requests/new
is duplicated by
WEB-5853 → MCM-1562[Mojang] Web Team![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
Please follow the link in [Mojang] Robert Sjödahl's comment. Your IP might be blocked.
We fixed an issue realting to this around this time. Are you still seeing this problem?
Please contact support with your IP, it might be blocked which is why you are having this issue.
https://help.mojang.com/customer/portal/emails/new?ref=footer
This should be fixed. Please try again.
What endpoint(s) are returning 403 for what requests?
When did the problem start?
We are seeing registrations all the time, so there is no general problem with registrations. So please contact support with your details about the issues you are seeing to get help registering: https://help.minecraft.net/hc/en-us/requests/new
Thanks for the input but closed this as invalid.
Please contact support with your issue: https://help.minecraft.net/hc/en-us/requests/new
Is this still a problem?
Please contact support with your issue: https://help.minecraft.net/hc/en-us/requests/new
Please contact support with your issue: https://help.minecraft.net/hc/en-us/requests/new
Please contact support with your issue: https://help.minecraft.net/hc/en-us/requests/new
Please contact support with your issue: https://help.minecraft.net/hc/en-us/requests/new
Is this still a problem?
This page on account.moajng.com does not exist anymore. REalms management has moved to my.minecraft.net
Please contact support with your issue: https://help.minecraft.net/hc/en-us/requests/new
To change your username, log in to my.minecraft.net
Is this still a problem?
Please contact support: https://help.minecraft.net/hc/en-us/requests/new
Also see this: https://help.minecraft.net/hc/en-us/articles/360030797411-I-ve-been-charged-more-than-once
"Sometimes a bank or payment partner may temporarily reserve the purchase amount on your account, ... These holds are usually resolved within 24-48 hours."
Name changes have been removed from account.mojang.com. All name changes are now on my.minecraft.net.
I can't find it either. Seems like it does not exist.
Not a bug
Things are working as they should. If you have a specific problem with your user contact support: https://help.minecraft.net/hc/en-us/requests/new
That sounds like another issue. Please contact support: https://help.minecraft.net/hc/en-us/requests/new
Contact support: https://help.minecraft.net/hc/en-us/requests/new
@tkasriel we know why this bug happened. It was a configuration issue after a change. So that was fixed. If you see a new problem with Paysafecard, please open a new bug with details of what you see. Thanks!
The URL https://checkout.minecraft.net/en-us/store/validate-consent gives an empty page. But the full URL in the email renders a page in our tests. If you have still have problems with this please contact support.
But we did a test with a newer version of Firefox (FF81) and Safari(S14), so please try to update that first.
Please contact support since I think this is a IP block of some kind. Do not share your IP here. There is no general problem with the login.
Hi, can you elaborate on what services are broken and what the impact is?
Server owners use the profile name history endpoint for checking changes from explicit/inappropriate usernames, i.e.:
https://api.mojang.com/user/profiles/profile-uuid/names
This is a known change. The user is already in a logged-in state so not a bug.
Should be fixed now.
Thanks for the report. It's a bug. We will fix it.
This should now be fixed.
Try again. We update the link to the correct one on that page yesterday.
Where do you try to change your name?
The screenshot is from account.mojang.com, but the name change is on minecraft.net/profile.
Try here: https://www.minecraft.net/en-us/download
Yes, it would. So I reopened the bug just after I closed it. We will look into this.
Please contact support if you have this problem: https://help.minecraft.net/hc/en-us/requests/new
Can you contact support? This will make it easier for us to help you.
Contact form here:
https://help.minecraft.net/hc/en-us/requests/new
This is now fixed
This looks like a DNS problem to me. That you can't lookup live.com.
None of the skins/heads has been removed. They are in our storage. This is a bug with caching. For now, it has been resolved by purging some bad cache values. So all the links above work for me at this moment. There is a real bug though that can arise again and we have logged an internal bug on that. We will look into fixing that, but that will take some more time. We will keep this bug open until the underlying bug has been resolved.
Let us know if you see this problem again, and thanks for reporting.
We are aware of this and we are working on a better solution for this. Note also that the Minecraft Launcher also uses the license endpoint and refreshes these.
Looked deeper into this after getting your support ticket and concluded that this was a bug. That bug has now been fixed, so please try again.
Hi, can you report a support case so that we can look deeper at your specific case to understand the problem better? You can start a support case here: https://help.minecraft.net/hc/en-us/requests/new
Shelby and others that have a problem with this can you report a support case so that we can have a closer look at your problem. You can do that here: https://help.minecraft.net/hc/en-us/requests/new
Please start that support ticket with the following text: "Reporting from
MCL-20216to provide the requested information". This is so that our support team can find you easily and forward that to us.Then include screenshots of the launcher, the launcher text log, your Xbox Gamertag, and information on how you own Minecraft Java. Was it a direct purchase on minecraft.net or by game pass?
Hi Batu, please submit a support case so that we can help you with your specific case. You can do that here: https://help.minecraft.net/hc/en-us/requests/new
We are looking into this.
But we would like to take a closer look at your account so please contact support. You can do that here: https://help.minecraft.net/hc/en-us/requests/new
Closing this in favor for the Launcher issue:
MCL-21594In addition to the laucnher logs can you also attach a screenshot of how the laucnher looks for you?
To find the launcher log file:
Type windows-R
type "%appdata%" and hit return
open " .minecraft" folder
In that folder is a text file called "launcher_log.txt"
Please contact support here: https://help.minecraft.net/hc/en-us/requests/new
This was because we had some problems with backend servers at this time. That has been resolved. if you still have problems with this, please report a support case: https://help.minecraft.net/hc/en-us/requests/new
This was because we had some problems with backend servers at this time. That has been resolved. if you still have problems with this, please report a support case: https://help.minecraft.net/hc/en-us/requests/new
Please report a support case with your IP here: https://help.minecraft.net/hc/en-us/requests/new
This should be fixed now.
If this is still a problem for you, please create a support ticket:
WEB-5700Please contact Mojang support. if this is still a problem.
Closing as invalid.
Please contact support if this is still a problem: https://help.minecraft.net/hc/en-us/requests/new
This should be fixed now.
Is this still a problem?
Had a graphical designer look at this and this is intended. So this will be closed as works as intended.
Hi, we have tested this and there are no general problem with emails made up off numbers. You should contact support to see if there are a suppression or problem with delivery to your specific email. You can reach out to them with this form: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811
Closing this bug.
Hi, we did revert a change this morning to make it so the bigger loss of heads and textures are fixed again. We are aware of this bug and are working to solve it with an upcoming change.
Thanks for the report. We are working on a fix for this.
Hi, thanks for reporting this issue. Are you still experiencing this problem?
This should now be fixed.
Ok I will close this for now. If the problem arises again. Please open a new bug. Thanks!
This worked for me: https://resources.download.minecraft.net/92/92750c5f93c312ba9ab413d546f32190c56d6f1f
Yes, there was a bug that set the rate limit to low. It has now been set to 60/min. Marked it as resolved.
Looking at metrics and testing myself I can see that the API is not down. But clearly you got a 500 response. Is this still a problem for you? It's hard to see why without more information. But you can't share any privacy/identifiable information here as this is public. You would have to open a support case with our support.
Hi, there have been some issues with Captch that should now have been resolved. Can you try again and also add the bug id to the title of your support ticket so that we can search for that? That is "
WEB-6674".There was a minor fix on that API to make it so that a parse error of the xtoken does not become a 500 but rather a 401. Your app needs to be registered also but that should give a 403 if that were detected. So I think you are still having problems with the xsts token.