Bluejay1114
- Bluejay1114
- JIRAUSER747256
- America/Noronha
- Yes
- No
MC-260500
MCL-24054
I am unable to install bedrock edition through any service and I keep getting the message "Unable to verify what products you own. Please check your internet connection" and when I press install, I get the screen attached. I have left it on this screen overnight, and I have a stable internet connection. When I tried to install it through the Xbox app, less than one second after pressing install, it said the game was ready and when I clicked play the Xbox app crashed. When I reopened both the launcher and the Xbox app, they both showed nothing had been installed. I have repeated those processes multiple times. I can install java edition and I can play bedrock on other computers through the same account.
Heres what I have done:
- restarted the launcher
- uninstalled and reinstallled the launcher
- tried to install through the Xbox app
- restarted windows
- updated windows
- signed out of the MS store, Xbox app, and launcher. Then uninstalled and reinstalled the launcher and signed back into everything
- checked the firewall
- made sure my account was not in minor mode
I am unable to install bedrock edition through any service and I keep getting the message "Unable to verify what products you own. Please check your internet connection" and when I press install, I get the screen attached. I have left it on this screen overnight, and I have a stable internet connection. When I tried to install it through the Xbox app, less than one second after pressing install, it said the game was ready and when I clicked play the Xbox app crashed. When I reopened both the launcher and the Xbox app, they both showed nothing had been installed. I have repeated those processes multiple times. I can install java edition and I can play bedrock on other computers through the same account.
Heres what I have done:
- restarted the launcher
- uninstalled and reinstallled the launcher
- tried to install through the Xbox app
- restarted windows
- updated windows
- signed out of the MS store, Xbox app, and launcher. Then uninstalled and reinstalled the launcher and signed back into everything
- checked the firewall
- made sure my account was not in minor mode
- reset the launcher in settings
The same thing is happening on the linux version of the launcher.