Sahid Ahmed
- bobby79
- bobby79
- Europe/Stockholm
- Yes
- No
2 issues
Key
Summary
Status
Reporter
Assignee
Created
MCPE-61685
Changed Description:
iPad 5th Generation
iOS 13.3
Minecraft 1.14.1
Account - Imani.ahmedx@icloud.com
Hello,
I have an issue with Minecraft on my iPad. It was working until today.
When you launch Minecraft, the loading bar appears and fills up to 3/4 quarters and freezes with no error messages. Have performed the following:
- Forced close app.
- Relaunched the app and still freezes when the loading bar fills upto 3/4 quarters.
- Removed the app and reinstalled and it now appears to be loading as normal.
- Restarted iPad, launched the app and again it freezes.
- Factory reset the iPad.
- Installed Minecraft from App Store.
- Launched the app successfully.
- Signed into Microsoft Account.
- This is where it now freezes - see screenshot attached.
- From the screenshot, I cannot press any buttons to continue.
- Forced close the app.
- Launched the app, loading bar appears to be 3/4 quarters full and it freezes.
Please can you advise.
Many thanks
Sahid
Changed Description:
iPad 5th Generation
iOS 13.3
Minecraft 1.14.1
Hello,
I have an issue with Minecraft on my iPad. It was working until today.
When you launch Minecraft, the loading bar appears and fills up to 3/4 quarters and freezes with no error messages. Have performed the following:
- Forced close app.
- Relaunched the app and still freezes when the loading bar fills upto 3/4 quarters.
- Removed the app and reinstalled and it now appears to be loading as normal.
- Restarted iPad, launched the app and again it freezes.
- Factory reset the iPad.
- Installed Minecraft from App Store.
- Launched the app successfully.
- Signed into Microsoft Account.
- This is where it now freezes - see screenshot attached.
- From the screenshot, I cannot press any buttons to continue.
- Forced close the app.
- Launched the app, loading bar appears to be 3/4 quarters full and it freezes.
It works fine with other iPad but not the other. And they are the same 5th Generation iPad and iOS 13.3
Please can you advise.
Many thanks
Sahid
Added Attachments:
I am suffering the same as well. Works fine on one iPad but not the other. I have logged this as well.
Minecraft iOS crash log attached.
I've uploaded the iOS crash log from the iPad. Hoping the team will investigate.
Upload iOS crash logs for the team to investigate.
Hey John,
Im not from the team but speaking from past experience.
I am getting the same error as well. To get the iOS crash logs from the device goto the following:
Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips
Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.
If you have logged it upload the iOS crash logs:
Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips
Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.
If you have logged it upload the iOS crash logs:
Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips
Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.
If you have logged it upload the iOS crash logs:
Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips
Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.
If you have logged it upload the iOS crash logs:
Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips
Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.
Yep, I agree. Its a widespread issue and definitely a P1 incident.
I can just picture a P1 incident in a company with all incident management, networking, developers etc pulling their hair out lol.
P1 incident should be an hourly update. I'm not seeing no announcement from team.