Thanks for your urgent attention on this. Happy to keep trying fixes. We did not have XBox Live accounts for the kids before. Now we have created those accounts, and both iPads are now logged in. Unfortunately, 1.2.15 did not solve the problem for us.
One iPad had updated to 1.2.15 automatically. Coins were at 20 (seems low!) and worlds were still locked because packs weren't there. Tried Restore purchases. No luck. Tried "buying" the free pack. No luck. Tried reboot. No luck.
Other iPad had not updated automatically from 1.2.14. Updated it to 1.2.15 through App Store. Coins still at 0 and worlds were still locked because packs weren't there. Tried Restore purchases. No luck. Tried "buying" the free pack. No luck. Tried reboot. No luck. Tried Restore purchases again. No luck.
The release notes imply that something might need to be updated on the server. I'll check again tomorrow to see whether anything happened in the background.
Thanks for your urgent attention on this. Happy to keep trying fixes. We did not have XBox Live accounts for the kids before. Now we have created those accounts, and both iPads are now logged in. Unfortunately, 1.2.15 did not solve the problem for us.
One iPad had updated to 1.2.15 automatically. Coins were at 20 (seems low!) and worlds were still locked because packs weren't there. Tried Restore purchases. No luck. Tried "buying" the free pack. No luck. Tried reboot. No luck.
Other iPad had not updated automatically from 1.2.14. Updated it to 1.2.15 through App Store. Coins still at 0 and worlds were still locked because packs weren't there. Tried Restore purchases. No luck. Tried "buying" the free pack. No luck. Tried reboot. No luck. Tried Restore purchases again. No luck.
The release notes imply that something might need to be updated on the server. I'll check again tomorrow to see whether anything happened in the background.