This is a very frustrating and quite unprofessional of MOJANG. Two of my grandchildren visited on the weekend. One of their favourite things to do is to play Minecraft with Grandpa on all our 3 iPads. I had purchased content for me and for my grandkids earlier last month. Well now it is all gone! I tried to explain to them what happened but I could see they were frustrated just as I was.
I repurchase the SkyFair and we played for about 20 minutes. When we came back an hour later it was locked again and the leftover coins were gone - zero.
My recommendation certainly is to NOT buy any more coins or content for your IOS device. In addition I request MOJANG give a credit of mine coins for their inconvenience. I think 2,500 at this point would be acceptable.
I emailed Matt Booty, head of Microsoft Studio, on April 16th. Here is what he said: "Hi Dave. I’m very sorry you are experiencing problems with the Marketplace. As you are aware, there was a bug introduced last week on iOS that caused some players to end up in a bad state and their purchases would not show up. I want to make it clear that we take commerce very seriously and understand that when commerce doesn't work, it’s trust breaking. We shipped an update on iOS on Thursday that fixes the root issues so no more players should get in this state. We are running a back-end script to fix up players that got in this bad state, but there are several ways an account can be missing entitlements. We have addressed the most common case, but we are working around the clock to address all cases. One thing you can try that can help is to go purchase a free piece of content from the store. Purple Parrot Party Palace is free and the first item in the feature row right now if you don’t already own it. We are also shipping a 1.2.16 release shortly that will provide additional telemetry to help fix up any users that are still in a bad state. If your account isn’t fixed by purchasing a free piece of content please contact helenzy@microsoft.com, our community manager and she will personally make sure your account is fixed correctly. We apologize for this inconvenience."
I have updated Minecraft to version 1.2.16 but paid content is still locked! I am asking everyone to get on twitter and use the hashtag #FixMinecraft to raise awareness of this continuing problem. Summarize your frustration!
_
I also thought about the XBOX angle Mr Squirltle suggested. I logged on to my account guess what? All my re-purchased content was locked and I had zero coins. Even the "free" stuff was locked. At that point I logged off not wanting to go further down the "rabbit hole".
This issue is incredibly important to 1000's of Minecraft users most of who are children. This, to me, is not a "gamer" issue! It is more than that. Minecraft gives control to the user because it is a not linear or predefined story line. That is why children like it so much. They decide the outcome on their own. This is particularly important for those on the Autism spectrum. Now excess of anything is never good but when you are locked out of your own accomplishments it is extremely frustrating. And the younger the child the more difficult it becomes for parents to explain what is going on. Especially when you are the "fixer"!
This is a very frustrating and quite unprofessional of MOJANG. Two of my grandchildren visited on the weekend. One of their favourite things to do is to play Minecraft with Grandpa on all our 3 iPads. I had purchased content for me and for my grandkids earlier last month. Well now it is all gone! I tried to explain to them what happened but I could see they were frustrated just as I was.
I repurchase the SkyFair and we played for about 20 minutes. When we came back an hour later it was locked again and the leftover coins were gone - zero.
My recommendation certainly is to NOT buy any more coins or content for your IOS device. In addition I request MOJANG give a credit of mine coins for their inconvenience. I think 2,500 at this point would be acceptable.
Here is to a quick and permanent fix!
I emailed Matt Booty, head of Microsoft Studio, on April 16th. Here is what he said: "Hi Dave. I’m very sorry you are experiencing problems with the Marketplace. As you are aware, there was a bug introduced last week on iOS that caused some players to end up in a bad state and their purchases would not show up. I want to make it clear that we take commerce very seriously and understand that when commerce doesn't work, it’s trust breaking. We shipped an update on iOS on Thursday that fixes the root issues so no more players should get in this state. We are running a back-end script to fix up players that got in this bad state, but there are several ways an account can be missing entitlements. We have addressed the most common case, but we are working around the clock to address all cases. One thing you can try that can help is to go purchase a free piece of content from the store. Purple Parrot Party Palace is free and the first item in the feature row right now if you don’t already own it. We are also shipping a 1.2.16 release shortly that will provide additional telemetry to help fix up any users that are still in a bad state. If your account isn’t fixed by purchasing a free piece of content please contact helenzy@microsoft.com, our community manager and she will personally make sure your account is fixed correctly. We apologize for this inconvenience."
I have updated Minecraft to version 1.2.16 but paid content is still locked! I am asking everyone to get on twitter and use the hashtag #FixMinecraft to raise awareness of this continuing problem. Summarize your frustration!
_
Go on twitter and use the #FixMinecraft hashtag. See my posts here:
https://twitter.com/ITWorkz_Schoey/status/985908966944395265
I also thought about the XBOX angle Mr Squirltle suggested. I logged on to my account guess what? All my re-purchased content was locked and I had zero coins. Even the "free" stuff was locked. At that point I logged off not wanting to go further down the "rabbit hole".
This issue is incredibly important to 1000's of Minecraft users most of who are children. This, to me, is not a "gamer" issue! It is more than that. Minecraft gives control to the user because it is a not linear or predefined story line. That is why children like it so much. They decide the outcome on their own. This is particularly important for those on the Autism spectrum. Now excess of anything is never good but when you are locked out of your own accomplishments it is extremely frustrating. And the younger the child the more difficult it becomes for parents to explain what is going on. Especially when you are the "fixer"!
Mojang you are failing on this issue!