earth_dragon4
- earth_dragon4
- JIRAUSER690958
- Europe/London
- Yes
- No
MC-240746
MCL-20867
I opened the Minecraft launcher today 5/11/21 it auto updated and now i can't log in. This happened on a previous launcher update but was fixed through another update, on a macbook pro running os 10.11.6. Again I've payed for a product and am notgetting to use it.
When i try to login I get the error message:- "Something went wrong in the login process"
Edit:- I restarted my laptop and then it let me login once, however the launcher only allows me to play a demo saying i haven't bought minecraft, I've been playing it since March 2020 when i payed for the Java version. Now i've restarted the launcher and again it wont let me login.
I opened the Minecraft launcher today 5/11/21 it auto updated and now i can't log in. This happened on a previous launcher update but was fixed through another update, on a macbook pro running os 10.11.6. Again I've payed for a product and am not getting to use it.
When i try to login I get the error message:- "Something went wrong in the login process"
Can't log in to java since launcher update (update)
Can't log in to java since launcher update(update)
Edit:- I restarted my laptop and then it let me login once, however the launcher only allows me to play a demo saying i haven't bought minecraft, I've been playing it since March 2020 when i payed for the Java version. Now i've restarted the launcher and again it wont let me login. It also wont let me try to login with my microsoft account details (my mojang account had already been migrated over) and the profile picture on my account is also not loading where it used to be (Screenshots attached) All of which happened after the launcher automatically updated on the 5/11/21.
I opened the Minecraft launcher today 5/11/21 it auto updated and now i can't log in. This happened on a previous launcher update but was fixed through another update, on a macbook pro running os 10.11.6. Again I've payed for a product and am not getting to use it.
When i try to login I get the error message:- "Something went wrong in the login process"
Same for me, auto update when i opened the launcher on 5/11/21 and since then it wont let me log on. Same thing happened back in September and we had to wait for another launcher update
Screen Shot 2021-11-15 at 17.07.50.png
same for me, mac os 10.11.6. I originally had a mojang account but was told to Migrate a bit ago and had no issue doing so and then logging on. Now the launcher auto updated yesterday (no choice in the matter) and I haven't been able to log in to the launcher since. I can log in to minecraft.com fine so its not an account issue. since it wasn't an issue on the last version of the launcher, you would think it would be an easy fix, let us have the previous version of the launcher. Hopefully we get a fix soon as I am unable to use a service I have paid for.
mojang support answered my support ticket and said it should be working now. I opening the launcher and got another auto update that seems to have fixed the issue as i can now log in (mac os 10.11.6)
Was fixed for me after another launcher update, but today another auto update has made it impossible for me to login, again
same for me, auto update happened on 5/11/21 and exact same issue on macbook pro running os 10.11.6
Same for me, auto update when i opened the launcher on 5/11/21 and since then it wont let me log on. Exact same issue, it also happened back in September this year (2 months ago) so you think it would still be fresh in their minds. Macbook pro running os 10.11.6. Was working till the auto update, which funnily enough i joked about it happening again as it was installing, Since update to launcher i cant log in. I managed to log in once by restarting the launcher after i noticed that it wouldn't let me sign in giving the error "Something went wrong in the login process" but it stated i needed to buy java and then since then it hasn't let me login. This time however, the profile pic for my microsoft account that was previously showing no longer loads. Last time another update was provided that fixed the issue, hopefully they'll learn from 2 months ago and fix this quickly as i payed for a product and now can't use it and hopefully in future when updating the launcher they'll keep these instances in mind.
Have an active support ticket but the support agent doesn't seem to understand that its an issue with the launcher. At first they suggested i was playing on an account that didn't contain a Minecraft profile/username (Not correct) then they said the issue must be with the Microsoft account itself (also not correct as i can login to minecraft.net and xbox with it) so i should contact Microsoft (which wouldn't help as the account is working fine). It's an issue that happened in September (2 months ago when the launcher was updated) then they sent out another update to fix the issue, now we've been given another update which has broken the issue again. Can't login to the Minecraft Launcher at all with Microsoft account and Mojang account was already migrated so cant login with that either.
Worth noting that the bug report states it as effecting mac os 10.9 only but there are lots of bug reports being merged covering other mac os
Using a third party client is like putting a tape on a leak, a temporary fix. The original issue needs to be addressed. This exact thing happened 2 months ago during the last auto update so they should be able to fix it.
Yes i am on mac, 10.11.6. This should be an easy fix as the same thing happened on the last update and they patched it a few days after i noticed it so hopefully the fix is coming soon. Also hopefully this doesn't happen every time they send us an update for the launcher. I haven't heard from support in a couple of days so I'm hoping that means they are currently working on the fix.
@RMath If that's the case, they'll have to provide a fair amount of refunds.
Seems all reports on this issue are rolled into this one no matter the operating system. It just doesn't get updated on the report
Yeah Thanks @Donuts1000 . That's the most info we've received even after being in contact with support.
@Donuts1000, Thank you for the update. We'll keep our fingers crossed
@Bookiebonster , Thanks for the advice but generally if someone is using an older os its because they're mac wont update higher or there could be other reasons like compatibility for other programs or who knows. But good to hear they are working on it
Same for me, Mac os 10.11.6, received an update to the launcher but no change. Still can't login with Microsoft account. Glad it's being worked on though.
@Patty Snider, totally get the frustration but staff have said in the comments on this report that they are working on it and they're hoping they'll have a fix out in a few weeks (maybe sooner) so i know it can be frustrating but at least we know they're working on it.
they also probably have to balance between what they need for 1.18+. They say they might have an idea of why its happening so that's positive and all we can do is be patient
I know its frustrating but we should keep in mind that staff have said that they were hoping to "have a fix in the coming weeks" for the mac issue and that was only 3 days ago. All we can do is be patient.
@Kiara, If you look up in the comments about 3/4 days ago a person called Donuts1000 mentioned that staff at Mojang are working on it and they were hoping for there to be a fix in the coming weeks if not sooner.
opened the launcher today, no update but this happened. Now when i log in i get this
I already paid for Java so this shouldn't be happening. Its telling my to switch accounts but the Mojang account i bought Java with was migrated so i can't login with that account anymore. But at least its progress. I can login now, it just needs a few more tweaks to be able to play. Positive results which shows they are working on the issues.
Spoke too soon. I quit the launcher and reopened it and we are back to :-
The hope was short lived
@Stupida, Yeah thanks for the advice but if I didn't have internet access i wouldn't be able to access this site. This isn't a network issue. It's an issue with the launcher
I received this today:-
so there might be a fix for anyone on Windows, however i'm on a mac and the mac launcher is still not functioning properly.
Just opened the launcher this second, got another auto update and now managed to login, on mac 10.11.6. all mac users try opening the launcher.
same thing is happening for me. First time i tried to load 18 and 18.1 i got the error message then the launcher froze and couldn't quit so had to restart the whole system. Now when i try it just crashes and quits while "preparing". Also no crash reports seem to be being made, i've checked the files. Hopefully we get a fix soon
also for some reason, a bot merged my report to a completely different ticket than this one with only 6 reports on it. Even though this is the issue i'm dealing with
same thing is happening for me. First time i tried to load 18 and 18.1 i got the error message then the launcher froze and couldn't quit so had to restart the whole system. Now when i try it just crashes and quits while "preparing". Also no crash reports seem to be being made, i've checked the files. Hopefully we get a fix soon. Also as a heads up there seems to be a ticket out there with many many more reports of the same issue (
MCL-20783) so it is amore widespread issue than this ticket would suggest