My son having the same problem too since 4/5/18. Lost all his coins and is locked out of both his templates/worlds. iPad, IOS 10.3.3. Not sure if it was after an update. We use Apple ID for purchases. I tried to repurchase coins and thus templates (before I saw this thread) and it just re-locked us out again the next day. Please add us to the list. It's been days and he's really bummed. What's the latest update / ETA for all of us? Thanks.
My son having the same problem too since 4/5/18. Lost all his coins and is locked out of both his templates/worlds. iPad, IOS 10.3.3. Not sure if it was after an update. We use Apple ID for purchases. I tried to repurchase coins and thus templates (before I saw this thread) and it just re-locked us out again the next day. Please add us to the list. It's been days and he's really bummed. What's the latest update / ETA for all of us? Thanks.