Linards Berzins
- linards
- JIRAUSER493682
- Europe/Stockholm
- Yes
- No
1 issues
Key
Summary
Status
Reporter
Assignee
Created
MCL-14149
Changed Description:
hey,
I hope I can get some answers here, as minecraft.net does not answer for 5 days already after opening a ticket.
Purchased MC, and downloaded .dmg file from the confirmation email.
When opening Minecraft.app from Applications, nothing happens, not even an error.
Here are some logs from my sytem:
https://drive.google.com/file/d/169wqqYvuMTzPnSBeYBFdpvFexilfsWz0/view?usp=sharing
Please let me know how to generate other logs if needed.
Thank you
Hi,
Is there any update on this?
Minecraft.app fails to launch, no error message, fails silently.
How do I get launcher_logs?
Thanks
Thank you,
Tried Discord for the past hour again, as the issue has been reported on there since yesterday, no success. They do not know what could be the issue.
Update:
I do not have Minecraft folder in /Library/Application Support/ available, as I understand it should be there.
Please let me know if I need to provide you with additional information.
Thanks
Not sure if this helps, however here is the system log while I tried launching Minecraft.app
default 05:29:21.439002+0100 Dock LAUNCHING:0x0-0xbc0bc Minecraft foreground=1 bringForward=1 seed=249 userActivityCount=0
default 05:29:21.446933+0100 loginwindow -[PersistentAppsSupport applicationReady:] | App: Minecraft, ready, updating active tracking timer
default 05:29:21.446973+0100 loginwindow -[ApplicationManager checkInAppContext:eventData:] | ApplicationManager: Checked in app : Minecraft
default 05:29:21.692677+0100 launcher Search tree file's format version number (0) is not supported
default 05:29:21.692724+0100 launcher MessageTracer: Falling back to default whitelist
default 05:29:21.713135+0100 launcher Received configuration update from daemon (initial)
default 05:29:21.779119+0100 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Minecraft, _appTrackingState = 2
default 05:29:21.779139+0100 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Minecraft, quit, updating active tracking timer
default 05:30:00.310590+0100 Finder LAUNCHING:0x0-0xbd0bd Minecraft foreground=1 bringForward=1 seed=250 userActivityCount=0
default 05:30:00.318036+0100 loginwindow -[PersistentAppsSupport applicationReady:] | App: Minecraft, ready, updating active tracking timer
default 05:30:00.318082+0100 loginwindow -[ApplicationManager checkInAppContext:eventData:] | ApplicationManager: Checked in app : Minecraft
default 05:30:00.405756+0100 launcher Search tree file's format version number (0) is not supported
default 05:30:00.405785+0100 launcher MessageTracer: Falling back to default whitelist
default 05:30:00.406435+0100 launcher Received configuration update from daemon (initial)
default 05:30:00.539649+0100 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Minecraft, _appTrackingState = 2
default 05:30:00.539674+0100 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Minecraft, quit, updating active tracking timer
default 05:30:01.101625+0100 Finder Requested application <private> has policy 0, associated category:DH1009 associated sites:(null) equivalent bundle identifiers:com.mojang.minecraftlauncher
default 05:30:02.842972+0100 Finder LAUNCHING:0x0-0xbe0be Minecraft foreground=1 bringForward=1 seed=250 userActivityCount=0
default 05:30:02.851358+0100 loginwindow -[PersistentAppsSupport applicationReady:] | App: Minecraft, ready, updating active tracking timer
default 05:30:02.851399+0100 loginwindow -[ApplicationManager checkInAppContext:eventData:] | ApplicationManager: Checked in app : Minecraft
default 05:30:02.891957+0100 Finder Requested application <private> has policy 0, associated category:DH1009 associated sites:(null) equivalent bundle identifiers:com.mojang.minecraftlauncher
default 05:30:02.921785+0100 launcher Search tree file's format version number (0) is not supported
default 05:30:02.921838+0100 launcher MessageTracer: Falling back to default whitelist
default 05:30:02.922382+0100 launcher Received configuration update from daemon (initial)
default 05:30:03.002238+0100 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Minecraft, _appTrackingState = 2
default 05:30:03.002259+0100 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Minecraft, quit, updating active tracking timer
default 05:36:38.415121+0100 com.apple.appkit.xpc.openAndSavePanelService Requested application <private> has policy 0, associated category:DH1009 associated sites:(null) equivalent bundle identifiers:com.mojang.minecraftlauncher
yeah, it is quite frustrating that you purchase a product and it does not work :| been trying to solve this through forums and discord channels for 3 days now.
Hey, try rebooting your mac in a Safe boot mode, and open launcher then, if it loads you can restart in a defaut ode and run the app again. This solved it for me. This can be closed
hey Michael, try rebooting mac in Safe Boot mode -> open the MC launcher. if it works, reboot mac normally -> then open MC launcher again, this solved it for me.