Benjamin Sanford
- RobertMuldoon
- JIRAUSER712523
- America/Los_Angeles
- Yes
- No
MCL-20976
After going back and forth for 47 days with Minecraft Help they directed me here. Essentially, when I log into anything but the new launcher it correctly shows that I own the Java version of the game. When I log into the new launcher it never properly authenticates with your servers and I am unable to play/use it. My bandwidth also inexplicably bottoms out whenever the launcher is open.
I have attached every image I shared with the Minecraft Help team over the course of our 27 email exchange. If you require anything else to resolve this please let me know and I will do my best to provide it.
(It's not letting me upload some of the attachments due to size it looks like, will try to add them after submission)
After going back and forth for 47 days with Minecraft Help they directed me here. Essentially, when I log into anything but the new launcher it correctly shows that I own the Java version of the game. When I log into the new launcher it never properly authenticates with your servers and I am unable to play/use it. My bandwidth also inexplicably bottoms out whenever the launcher is open.
I have attached every image I shared with the Minecraft Help team over the course of our 27 email exchange. If you require anything else to resolve this please let me know and I will do my best to provide it.
(It's not letting me upload some of the attachments due to size it looks like, will try to add them after submission - DONE)
After going back and forth for 47 days with Minecraft Help they directed me here. Essentially, when I log into anything but the new launcher it correctly shows that I own the Java version of the game. When I log into the new launcher it never properly authenticates with your servers and I am unable to play/use it. My bandwidth also inexplicably bottoms out whenever the launcher is open.
I have attached every image I shared with the Minecraft Help team over the course of our 27 email exchange. If you require anything else to resolve this please let me know and I will do my best to provide it.
(It's not letting me upload some of the attachments due to size it looks like, will try to add them after submission - DONE)
microsoft store login.png
Animated ellipses show up for a few seconds before displaying "Try Again", again.
For what it's worth, I DID use the search feature. I wasn't about to spend hours sifting through posts to try and find the ONE related open ticket if it wasn't one of the first results after trying several keywords. Maybe if that's where the issue is going to be tracked someone should update the tags/labels so it's easier to find?
(I am also removing images with personal information - if any are needed I can re-upload with that info obscured.)
Also, if this is a known issue why is your engineering team not partnering with support to address these tickets right away? I spent HOURS going back and forth with your team only to find out it was a waste of everyone's time.
So, coincidentally this was made the same day as I opened my ticket with Minecraft Support who essentially gave up and directed me here. I did not find this "issue" when searching, so mine was closed as a duplicate:
MCL-20976"After going back and forth for 47 days with Minecraft Help they directed me here. Essentially, when I log into anything but the new launcher it correctly shows that I own the Java version of the game. When I log into the new launcher it never properly authenticates with your servers and I am unable to play/use it. My bandwidth also inexplicably bottoms out whenever the launcher is open."
I initially purchased java Minecraft back in 2012. Since then I've bought it on both XBox360 and PS4, I am now realizing that I missed a window on claiming a bedrock version based on my original purchase date (awesome) so I'm staring down the barrel of purchasing this game a 4th time even though I was told my original copy was good forever at purchase and I CAN'T EVEN DO THAT BECAUSE THE LAUNCHER WON'T WORK. It has now been exactly 90 days since my original support ticket was opened (also since this post was made).
I just want to play the game with a friend who does not have a good enough PC to play Java. When is someone going to take a serious look at this issue and resolve it? I have already spent hours of my time sending emails, running tests, taking screenshots, looking through files, and sharing all of that with various teams. How much time has been spent by the engineering team to resolve this? Is this even on the bug fix roadmap? Can we get some kind of tangible update after 90 days? Please?
I just tried it. No change.
I just tried the repair thing through Windows Settings. That did not resolve it for me.
It's been persistent since at least November and doesn't affect all users, so I expect that is extremely unlikely.
@Donuts1000
I tried the cached account token cleanup and there is no change. For what it's worth there's nothing to indicate (that I saw) if clicking the button actually did something, but I clicked it multiple time and relaunched multiple times with no changes.
Also, from what I see in the description and various comments here it is very much a problem with the new launcher. The old one works fine for me and I have been using it to play Java, thankfully. The old launcher just doesn't let me play the Windows/Bedrock version. All the information/screenshots I gathered are on my closed ticket here:
MCL-20976I've uploaded the log file here as well
I showed you my log, please respond.
Is this solved just on the beta client and not production? Still having the same issue.