Obviously this reply makes no sense to me. I purchased & downloaded the app to my iPad, purchased the coins via the Apple store and have never signed in to any account, Xbox live or otherwise. I provided support with copies of my receipts from Apple and will not be spending any more time & money on this game until it’s been resolved. Hoping for a quick solution to the problem as my son is extremely frustrated (as am I).
We are using an iPad Air version 11.2.6 and Minecraft version 1.2.14, although I see many people here are using all different devices so I’m guessing it’s not specific to the device we are using.
Hello all, we had the same issue a few days ago and I immediately reported it to Mojang support. This was the email I got in response:
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I apologize for the delayed response. We're currently dealing with a large backlog.
Our records show that you're not the original owner of this account.
The original owner has contacted us and we recovered the account for that user.
If you would like to purchase your own account, you can do so at http://www.minecraft.net/store
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Obviously this reply makes no sense to me. I purchased & downloaded the app to my iPad, purchased the coins via the Apple store and have never signed in to any account, Xbox live or otherwise. I provided support with copies of my receipts from Apple and will not be spending any more time & money on this game until it’s been resolved. Hoping for a quick solution to the problem as my son is extremely frustrated (as am I).
We are using an iPad Air version 11.2.6 and Minecraft version 1.2.14, although I see many people here are using all different devices so I’m guessing it’s not specific to the device we are using.