The game is purchased yet all accounts tell me I don't own it.
I preordered Minecraft dungeons hero edition and played the beta.
Today however planning to get online and play it I found the Minecraft dungeons page and Microsoft telling me I don't own the game despite preordering and getting a $29.99 charge.
Linked Issues
Created Issue:
The game is purchased yet all accounts tell me I don't own it.
I preordered Minecraft dungeons hero edition and played the beta.
Today however planning to get online and play it I found the Minecraft dungeons page and Microsoft telling me I don't own the game despite preordering and getting a $29.99 charge.
Deleted Comment:
I have the same problem
it tells me to buy the game even though is says that i already have it!!
Added Linked Issues:
duplicates
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If it is, please try and include steps to reproduce the issue of possible:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
We're tracking this issue in
MCL-16570, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs