Progress erased, level 1 again
Yesterday I donwloaded and played for many hours after that I closed the game and when I tried to play again, the game send me an error in the start game interface about not reports of game purchase, now today that I want to play the game, my progress is erased and my character is level 1 again.
Please help me to fix this because is very annoying start again from level 1.
Thanks a lot.
Linked Issues
Created Issue:
Progress erased, level 1 again
Yesterday I donwloaded and played for many hours after that I closed the game and when I tried to play again, the game send me an error in the start game interface about not reports of game purchase, now today that I want to play the game, my progress is erased and my character is level 1 again.
Please help me to fix this because is very annoying start again from level 1.
Thanks a lot.
duplicates

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MCD-1142, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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