Character Disappeared, settings reset.
Had a random power outage. Once I relogged into the game, it acted as though it was the first time logging in, asking about language and etc. It had deleted the character I had been playing on and reset the sounds and other options back to default. My character was level 24, all that remains is a level 3 character I had made earlier in the day.
Linked Issues
duplicates1
Created Issue:
Character Disappeared, settings reset.
Had a random power outage. Once I relogged into the game, it acted as though it was the first time logging in, asking about language and etc. It had deleted the character I had been playing on and reset the sounds and other options back to default. My character was level 24, all that remains is a level 3 character I had made earlier in the day.
Added Linked Issues:
duplicates
I was lvl 41 and my pc had crashed i went to turn it back on and got into the game to find i had all progress lost to the point of having to watch the intro cutscene again and also setup my options and brightness settings... i had to make a new character as if it was my first time entering the game. im on xbox game pass
same here but im on pc.
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MCD-1205, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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