Save data resets after crash
For the same issue that happens on PlayStation 4, see MCD-1710.
Version 1.8.8.0, released on May 5th 2021, introduced the feature of cloud saves. Please make sure to use this feature in order to avoid this issue.
Cloud saves can be accessed by opening the character selection and either clicking "Upload Hero" when an existing hero is selected, or "Download Hero" when an empty space is selected.
The bug: Save data is lost after a crash.
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
Linked Issues
is duplicated by111
MCD-1289Character lost on pc crashDuplicateMCD-1566Game crashed, rollback of levels, full wipe of inventory, enchant points refundedDuplicateMCD-1606My progress got wiped on minecraft dungeons despite not having to play with beta. My IGN is Grenade8208DuplicateMCD-1637Save Gone/blue screenDuplicateMCD-1674Character has been deleteDuplicateMCD-1704game crash, lost all my gear and lost 6 levels.DuplicateMCD-1713Needs autosave since a random crash happened and i needed to start all overDuplicateMCD-1811PC crashed and deleted the character save data I was using DuplicateMCD-1848GAMEBREAKING Entire inventory LOSTDuplicateMCD-1868Character Disappeared, settings reset.DuplicateMCD-1889Game crashed loss of itemsDuplicateMCD-1893Character has been delete and how to restore it back DuplicateMCD-1895Deleting a character in a gameDuplicateMCD-1911Character Lost After BluescreenDuplicateMCD-1983Game crash and Character goneDuplicateMCD-2014Character DeletedDuplicateMCD-2028Character deletedDuplicateMCD-2038I lost my character saveDuplicateMCD-2065My power had just flickered, and my character got deleted as soon as I booted my pc back upDuplicateMCD-2075My character got deleted after my game crashed.DuplicateMCD-2077Playing Local coop. Crashed and lost my character, only the P2 character was thereDuplicateMCD-2090Loss of data - Characters have been lostDuplicateMCD-2126My character has disappeared.DuplicateMCD-2133the characters disapeared after laptop disconnectDuplicateMCD-2175Progress completely goneDuplicateMCD-2208Game Stats DeletedDuplicateMCD-2396Progress DeletedDuplicateMCD-2413Character deletes after crashDuplicateMCD-2441I lost my Character after a PC crash.DuplicateMCD-2471Lose all data.DuplicateMCD-2524my character was deletedDuplicateMCD-2527My character got deleted DuplicateMCD-2585Loss of my character.DuplicateMCD-2706Character Deleted after computer restartDuplicateMCD-2727lost character - constant crashesDuplicateMCD-2761Game erases save data after blue screenDuplicateMCD-2763Alt+F4 in an online session wipes your character and settingsDuplicateMCD-2820power outage removed my endgame save and now i have to begin from step 1DuplicateMCD-2877Lost CharacterDuplicateMCD-2889My power went Out and Deleted My HeroDuplicateMCD-2896Back to Zero :(DuplicateMCD-2900Character DeletedDuplicateMCD-2907Lost all progress after power outageDuplicateMCD-2952Trava ao terminar fase, e perco vários equipamentosDuplicateMCD-2969Loss of weapons/bows/artefacts and levels DuplicateMCD-2993Game crashed, lost my characterDuplicateMCD-2995Reset ProgressDuplicateMCD-3003Game crashed/PC Crashed save filed corruptedDuplicateMCD-3020Lost ProgressDuplicateMCD-3147account wipeDuplicateMCD-3152my character deleted got deleted after it crashedDuplicateMCD-3153Character deletedDuplicateMCD-3173Bug reset nvl and itens DuplicateMCD-3180My account got deletedDuplicateMCD-3237computer crashed, lost all progressDuplicateMCD-3284Character DisappearedDuplicateMCD-3430Dungeons account got resetDuplicateMCD-3463Lost progressDuplicateMCD-3576Player data lost but I still have the .dat fileDuplicateMCD-3629Dungeons deleted all game dataDuplicateMCD-3665I lost my character randomly when my computer restartedDuplicateMCD-3778Character Deleted after recent game crashDuplicateMCD-3797Game crash followed by total loss of dataDuplicateMCD-3823Uninstall issueDuplicateMCD-3848Offline Multiplayer 2 Players Guest loses Items + EmeraldsDuplicateMCD-3929Пропал персонаж (Missing character)DuplicateMCD-3973Lost all of my data suddenlyDuplicateMCD-3995Character Deletion after Game CrashDuplicateMCD-4049Character Data LostDuplicateMCD-4076character removalDuplicateMCD-4103character deleteDuplicateMCD-4140Lost Items After Game CrashedDuplicateMCD-4221Error-obsidian pinnacle bossDuplicateMCD-4238Character resetDuplicateMCD-4242Level 113 Character Disappeared After PC CrashDuplicateMCD-42652 player local co-op. Game crashed. Deleted both charactersDuplicateMCD-4326lost all my progresDuplicateMCD-4363After pc(minecraft) crash, my Hero with lvl 32 is missing DuplicateMCD-4419Dungeons crashes after creepy winter DLC. lose of players account after rebootDuplicateMCD-4437Computer crash deletes any profiles playing at the time DuplicateMCD-4468My character was deleteDuplicateMCD-4506Primary Character deletionDuplicateMCD-4551I lost all my data DuplicateMCD-4583I lost my level 34 character due to a crash in the online gameDuplicateMCD-4617Character deletedDuplicateMCD-4618Hero AwayDuplicateMCD-4657switching minecraft dungeons inventory and deleting heroDuplicateMCD-4666Dungeons Spookey Season patch install crashed computer and my son lost level 43 characterDuplicateMCD-4670character lost due to power outageDuplicateMCD-4781My fox armor was lostDuplicateMCD-4890Lost My Character when my Window's CrashedDuplicateMCD-4921hero coruptedDuplicateMCD-4935set back when completing a level (with friends)DuplicateMCD-5129Lost avatarDuplicateMCD-5192My character is not there DuplicateMCD-5349Crash that removed my user DuplicateMCD-5360Character got delete after power outageDuplicateMCD-5470I lost my Minecraft Doungeons Character.DuplicateMCD-5479my character was deleted from the game DuplicateMCD-5725My character deletedDuplicateMCD-5816Progression Lost Bug (Doesnt work now)DuplicateMCD-5849Erased my accountDuplicateMCD-5909Savegames corrupted after crashDuplicateMCD-6052My level progress clears after game crashDuplicateMCD-6225Lost my character after power outageDuplicateMCD-6229Please help fix character issue DuplicateMCD-6246My friend's MCD character's .dat file contents got deleted due to a power outageDuplicateMCD-6280 character got deleted and lost all progress in gameDuplicateMCD-6377Game crashing during Multiplayer wipes your save dataDuplicateMCD-6564Hero disappieredDuplicateMCD-6840Hero deleted after computer crashDuplicate
- Fixed
Wessel van der Reijden- 95
- 59
- Community Consensus
- 361750
- Multiple
- Win10
- dungeons-save-reset
Version #19500 - Version #20311
Version #19500 Version #19526 Version #19536 Version #19553 Version #19604 Version #19622 Version #19637 Version #19650 Version #19710 Version #19718 Version #19834 Version #19821 Version #19902 Version #20006 Version #19930 Version #20120 Version #20223 Version #20231 Version #20311
Created Issue:
Character reset to lvl1 after computer crash
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
Linked Issues
is duplicated by2
TRASH-36079
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
Character reset to lvl1 after computer crashSave Data Reset After Crash
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
*The bug: *Save data is lost after a crash.
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
*The bug: *Save data is lost after a crash.
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
The bug: Save data is lost after a crash.
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
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Exact same thing happened to me
Save Data Resets After Crash
SaveDataResetsAfterCrashSave data resets after crash
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![[Mod] Urielsalis](../../../data/assets/gravatar/urielsalis.jpeg){kind=small}
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NoteFor the same issue that happens on PlayStation 4, see
MCD-1710.The bug: Save data is lost after a crash.
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
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NoteFor the same issue that happens on PlayStation 4, see
MCD-1710.Version 1.8.8.0, released on May 5th 2021, introduced the feature of cloud saves. Please make sure to use this feature in order to avoid this issue.
Cloud saves can be accessed by opening the character selection and either clicking "Upload Hero" when an existing hero is selected, or "Download Hero" when an empty space is selected.
The bug: Save data is lost after a crash.
I played for about 5 hours with two friends, and in the middle of a dungeon my computer crashed, then when I launched the game again, my lvl22 character was gone and replaced with a lvl1 with a skin I hadn't chosen?
This is pretty lame.
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This issue may be caused by third party anti-ransomware software.
Note that it is not the only possible cause - crashes can also reset the progress (see MCD-1205), so does Windows usernames that contain special characters (MCD-101). Always use the pause menu to properly quit the game.
Data corruption may occur on its own too, so creating backups is highly recommended.
See this comment by [Mod] Raybeano99 for more details on this.
Version 1.8.8.0, released on May 5th 2021, introduced the feature of cloud saves. Please make sure to use this feature in order to avoid this issue.
Cloud saves can be accessed by opening the character selection and either clicking "Upload Hero" when an existing hero is selected, or "Download Hero" when an empty space is selected.
For some users, the game progress occasionally resets after restarting Minecraft: Dungeons.
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Duplicate of MCD-1205
Go ahead and vote for the issue and/or add more information to it.
Duplicate of MCD-1205
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Hi Tomas - as this is very closely related to MCD-1205 (which has even more upvotes about the lost saves and corruption problems) does this mean that a fix is also being applied for that? Is there any idea of timeframe (days, weeks etc?)
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Trevor Martin: It is closely related to that other ticket in regards of the impact (lost progress), but the root cause is vastly different. We are working hard on solving both of these issues, but as far as I understand we do know what's causing this bug but not what's causing MCD-1205 yet (keep bug reports coming, they are very useful!).
Thanks for replying Tomas - in both cases it feels like a more robust backup save system at user level would address the main pain point for players, if not the underlying problem itself. I can appreciate that identifying bug related crashes is far more difficult than a systemic / process related issue such as this, but in both cases the major problem is lack of character file backup.
An official comment on MCD-1205 I'm sure would be appreciated.
Check out MCD-1205.
All,
Re: Class Action against Microsoft and Mojand
If like you, your account was reset in the last few hours, I am launching a class action against both Mojang and Microsoft. *
We have not had a game crash
We have not deleted any programs
We have not installed any new programs
The accounts are separate and unique
The accounts are on separate Windows 10 machines
The game was operating perfectly fine this morning, and now, we are back to lvl 1.
My entire family have been impacted by this.
I'm having extreme difficulty getting my children to bed tonight due to the teamwork and exciting family time of many hours invested since the release, as a family, during COVID lockdown, now being erased in the last few hours.
To sign up to this class action please respond below to the reddit thread and PM me with your personal account of the issue and your country of origin.
I will be in contact with each and everyone of you regarding the next step in the process.
https://www.reddit.com/r/MinecraftDungeons/comments/gwevbx/character_deleted_class_action_sign_up_here/
Also, see here: MCD-1205
Regards,
SolidWhistle826
Duplicate of MCD-1205
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Duplicate of MCD-1205
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FYI, this issue is really a duplicate of MCD-1205, an issue that's been open for over 3 months and is unresolved and unaddressed, in spite of having more people voting for it over an other open issue.
It seems that data loss does not matter and is not a priority.
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This ticket Duplicates an existing main ticket that we are tracking at: MCD-1205.
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The ticket is not resolved. People on the MCD-1205 say they don't want to continue to play if that problem isn't resolved. I've see all the comment and no real issue for this problem and I'm on Windows, not PS4.
Did your game crash? If so it could be MCD-1205
Did your game crash? If so it could be MCD-1205
"Thank you for taking the time to construct a report.
This ticket Duplicates an existing main ticket that we are tracking at: MCD-1205
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This looks like it could be a duplicate of MCD-1205 . I've also had this same problem on Windows 10, bringing more attention to that report should hopefully move it up Mojang's priority list!
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The issue may be potentially caused by the save files not being saved correctly. Please see if you are able to fix the issue by going to where the save files are located and seeing if any of them were incorrectly left as TMP files, as described in the discussion in this ticket: MCD-5269
Please note that we are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this. This is described in this article.
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We are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this in the future. This is described in this article.
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We are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this in the future. This is described in this article.
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We are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this in the future. This is described in this article.
We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
Unfortunately we do not have the tools necessary to restore lost progress at this time.
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Thank you for the answers!
We are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this in the future. This is described in this article.
We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
Unfortunately we do not have the tools necessary to restore lost progress and/or corrupted/unreadable characters at this time.
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Unfortunately, outside of what was submitted to the Cloud Saves feature, we do not have the tools necessary to restore lost progress and/or corrupted/unreadable characters at this time.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
Unfortunately, outside of what you submitted to the Cloud Saves feature, we do not have the tools necessary to restore lost progress and/or corrupted/unreadable characters at this time.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
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We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
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Are we going to be able to get our hero back, or is it permanently gone?
This is a major problem. I lost a level 268 because of this. It really needs addressed.
My child is also facing this problems after many days of playing. This is super frustrating!
It's probably because this game saves your progress locally instead of on a server. I had my game deleted because the power went out while I was playing ONLINE. Just requested a refund.
Same issue here lost a lvl 43 character, this isn’t annoying at all
I had the same problem too, farming with my Level 55 hero and the game crashed while I was playing. Restarted the launcher and my hero was gone. I hope a fix for this is made soon.
I had the same problem, I was playing and then the PC crashed then when I went to minecraft dungeons again, my character was gone. It was lvl 48. I hope we all can get our characters back
PS4 Pro - 4 player local Co-op.
On very first playthrough, our game could not get past Creeper Woods. During intense battle game would crash (error reported via PS4 system). This happened twice and on third attempt, we again had a crash at the same location and P2's character data was lost. Restarted all 4 characters and we are now getting this same problem at Cacti Canyon, where during intense battle, the game errors out. We thought we had lost P3's player data after the 2nd time erroring at Cacti, but after a restart of the game, P3's data had recovered (somehow).
I believe there are multiple issues here -
We are loving the heck out of the game, but this is a game-breaking bug. Hard for 6 year olds to understand why their stuff disappeared.
Similar issue to the one reported above. 4 player local co-op on PS4. Game was working fine but at around lv21-22 we started seeing crashes while in dungeons. The first time this happened there was no impact on character files, but on subsequent crashes it caused corrupted character files for player 2 (my son - who then had to spend hours levelling back up with a new character) and then player 3 (my daughter - who I have been able to create a 'clone' of P1 for to use). This is killing our enjoyment of a great game. To recap (similar to above):
Surely it would make sense for ALL character files to be backed up upon returning to camp? That way the worst outcome is maybe 15-20 mins lost progress. Having one character file is just asking for trouble.
This is a shame, as Minecraft Dungeons is one of the few games that my whole family have enjoyed playing together for extended periods of time. Please fix it, as we feel unable to play while these crashes/corrupt issues are present.
Same problem here in another way.
This evening my game doesn't want to launch, I've decided to reinstall the game (could be an error, no problems I work in video games too, I understand).
What a surprise to discover there were not cloud saving in 2020. You can feel my happiness here...
Still, I got a shadow copy of my hard drive 2h ago, I've reinject it, and my main character doesn't appear. I can even reinject a deleted character from a week ago, but my main one I played with the last night doesn't appear ingame.
I got the .dat, modified hours are matching, still it doesn't. It always forwards me to create a new character from scratch.
My game had a bug lately and I reinstalled it. After starting it again my game replaced my character with a lvl 1 that has no skin.
I had a lvl190 Account with 100k gems. Hope I can get it back.
My god... please put this issue high on your list of fixes Mojang. This goes beyond game-breaking to the point of feeling like the game is not worth playing in case everything is lost during a crash or power outage. Add cloud saving or something besides a local save file. Unacceptable!
Same thing happened to me today (at lvl 63).
We didn't even restarted or uninstalled the game, we simply exit the game for 10 seconds. I play with my gf on PS4 (handles "its_Rockman" and "kikita_m" ) and the game got stuck outside a door on a stairs at Highblock Halls. We tried to exit and re-enter the game (with Player2) and all of her account was wiped, just a level 1 character remained.
as James Robson say this is ridiculous, gamebreaking issue that makes all progress on PS4 accounts pointless. This wasn't even an uninstall, outage or anything, just regular gameplay.
Hope you guys fix it (or at least come up with a system to restore accounts fast).
JUST happened to me now. PC. Around level 30+ with power 50 gear.
Just finished up the desert temple mission, almost losing my last revive to the boss because of another glitch (the one where your movement gets locked with the potion food spawn armor enchant). Finally get to the end door almost dying to the enderman blocking the way, then mission completed. Usual countdown... from 5 seconds.
As soon as the timer counts down PC blacks out, supposedly a power cut (kernel power critical, so yes).
Rebooted, start up the game.
The game plays the opening scene, prompting to choose a skin for the new character. That's all.
No trace of the previous character.
I've tried digging through the local game files, where I found DAT files for what I assume used to be the character I had, and the new skin I just chose for the lv 1.
I assume the DAT with the 1kb file size is the character I just created, which leaves the bigger DAT file to be the character I lost. Absolutely no content within the file.
Can't restore previous version.
Recuva is a possibility, but I have not tried it yet.
Please fix.
This is just so sad . Wasting all the time and then poof in one second. I don't feel playing the game anymore to be honest. Gladly I got the xbox game pass so I can try other games.But if we don't get our heroes back I think this is just so unfair.
I had to reinstall and lost my character too. The fact that character info isn't saved online is atrocious. There's no excuse at this time that while I'm required to log into the game to verify my identity, that my character information isn't also saved online.
Hell, you can't even log out on one instance of a game, and log into a friend's instance of the game with your account to play. Ridicuous.
Wow, second time this has happened. Level 50 gear, enjoying the game, then log off, next time we log in and we're reset to level 1 sword, 34 armour, 1 bow.
Work through to get some decent level 50 gear, screen goes black momentarily and back to the same gear as last time.
Disappointed is an understatement.
Is there any way support can reinstate gear? Or do we wait until you fix this before thinking of playing again. Or go play Diablo..
Same thing happened here. Lvl 75 character with op gear and it all got deleted. Hours wasted. Highly dissapointed and proper mad.
The character data for the Windows version is at: %LOCALAPPDATA%\Packages\Microsoft.Lovika_8wekyb3d8bbwe\LocalCache\Local\Dungeons then look for a long number & inside that folder will be a Characters folder.
For the launcher version, look in %LOCALAPPDATA%\Dungeons.
It is advisable to make backups of this folder.
Thanks for reporting the issue to us (we do listen and read these tickets!). All the different stories you provide helps us nailing down the root cause of it, so please keep the reports coming.
Unfortunately I can't give any more information about when a solution will be published, sorry.
edit: To clarify, we are working hard on solving this.
5 year old loves this game. Had to sit him down yesterday and try to explain that we will not be playing it until a fix is released. I anxiously await an update and hope a resolution can be found soon. Cheers and stay safe!
ya this is a big Issues.... very disappointed on this.
i also face this kind of reset of character, wasting of time on this.
Remember to backup save files. https://help.minecraft.net/hc/en-us/articles/360043504492
This also happened to me when I was playing local co-op on ps4. Only my save (p2) was corrupted. The game had been crashing about every other game and, when I would load back in the game, it would say "Cannot load the saved data because it is corrupted." Usually just closing out of the game and reopening it would allow the game to load the save, but this last time, no matter what I do, I cannot get the save to load.
Side note: I only had crashes on 3+ players. When I was playing with just my sister, the game didn't crash at all.
Update: Started playing with p1's account with my sister (p3) and had no problems for awhile and was able to beat the game all the way through apocalypse mode. After beating the game, we took a break for about a week. Just today, my sister and I decide to play the game again. Not even one minute in, the game crashes and corrupts my data again! I am completely done with the game and I even pre-bought the DLC.
Bug Report Details:
I have the same issue with PS4, local co-op with 2-3 players. My game crashed and player profile corrupted after farming the pumpkin village bridge for about 3 levels, 2nd player data was in tact.
After playing later with 3 of us, we put the PS4 in rest mode when at camp, returned and player 3 data was missing. No error of corruption, but seemed to have data linked to player 1 so we cloned a character and changed the skin.
Now with no crash, after doing the cacti desert solo and making it back to camp; tried to load player 2 and character data is missing with only a fresh level 1 available. We have been playing a couple days and everyone is around level 15..
I was playing online mode when suddenly the game crashed followed by bluescreen.
I tried to reboot the PC but was unsuccessful. The screen had a warning "Hard drive not installed". The computer does not restart, and I will have to call the PC product support tomorrow.
I see some people have a similar problem with crash/bluescreen, but haven't seen any who got their PC broken. The PC is relatively new.
I hope the issue will be solved soon.
I managed to recover via my online save (thanks Sony), but that doesn't help the people in my house without PS Plus subscriptions.
Been playing local co-op on the PS4 with a friend. The amount of times this game crashes is just insane.
After one of the crashes my friend lost his level 75 character - the character had just gotten deleted and was nowhere to be found.
We started up the game from scratch again because we wanted the remaining trophies. After another one of its inevitable crashes he lost his new level 40 character. This time the save data is corrupted instead of deleted but it's still useless.
Will not be coming back to this game unless this has been fixed.
@mods - where is the best place to get updates on this issue?
The amount of bugs and crashes on the PS4 version is quite beyond anything else I've experienced on the console - which is quite something. Four players is pretty much guaranteed crashes, and two/three is still pretty regular. Even if it's not crashing, there are plenty of other weird issues like sound problems or odd blocks of colour at the edge of the screen.
Ordinarily I'd delete and reinstall just in case - but with all characters except P1 saved locally, that isn't an option. This is game breaking - more updates please.
A patch is released on PS4 and Switch today that solves a big majority of the crashes. PC and Xbox will get their patch soon as well.
Save data loss due to crashing has also been fixed on PC and Xbox. Switch isn't affected by the data loss as far as I'm aware, but PS4 players will likely still experience it (although a lot less often because many crashes have been fixed).
Hi - thanks for the update and good news on bug/crash fixes. Less good on the PS4 save issue - fully losing your character data is a massive issue (potentially hundreds of hours). "Less often" is still quite a scary prospect. Are the team looking into fixes to apply in the next update / patch or is there a structural issue that means it will not be resolved? Why can't other local users be saved to the main player's PS+ cloud saves?
We may have prioritized the PS4 issue too low, and thus focused our efforts elsewhere. We are currently both reevaluating the priority and looking into solving the issue.
@Thomas Alaeus- Thank you for your honest feedback. Still waiting for this to be resolved for PS4 before we will be playing again.
I've tried to reinject my character since my latest comment, it still doesn't solve the problem.
This happened to us on PS4 local co-op - once after a crash, and once after simply closing the game and coming back the next day. My P2 character keeps getting wiped from my account and added to his instead. Mine defaults to a random lvl1 character.
Still crashes repeatedly in four player local multi - despite being patched. So far my family hasn't been able to get through the final Illager dungeon without a crash. Would reinstall but save files for P2 cannot be backed up.
Been having this issue since we got the game on release day. Mainly on local co-op my partner has lost his save 3times, ive lost mine twice and my brother (who loves minecraft) just refuses to play it since he lost his saving as well. We've tried to delete the game and reinstall it multiple times, we even Initialized the ps4 the other day and it's just happened again, partner had a character level 59 the game crashed and his saving got corrupted. Love the game but honestly not going back in it until there's a patch for this.
Trevor Martin Catia Canelas Cassandra Hawkins
It feels like this isn't happening at all for most people, but often for some. Maybe all who experiences it have something in common. Could you answer some questions about your setups?
Hi Tomas
1) Over 5gb free disk space
2) No hard drives connected
3) PS4 Pro
4) Not before crashes - but we started cloning since crashes and corruption. However this only works as a slight work around on non-Account users linked to the primary PSN account.
5) P1 (main user) has PS+ so safer from corruption due to cloud saves for that character. Not for other players - especially P2 who is a separate non PS+ account.
If there was a way to back up all characters then I'd try a full reinstall, but currently that would delete P2's character saves.
Here is my info on the setup:
@Tomas Alaeus -
I can't say we have tried since the last update. The comment on that patch did not give me hope that we would not lose our characters again, and explaining the character loss to a 5 year old is not the easiest thing in the world to do. I wish I had time to try to reproduce on my own, but that's just not in the cards right now. Maybe I can introduce the 5 year old to the world of "beta" testing...
1. Around 500GB free.
2. No external devices connected. Only thing we connect to USB is controllers to charge when not playing.
3. PS4 Pro
4. No character backups/clones made.
5. Our situation is different. By mistake, I had applied PS+ subscription to an older account that was no longer in use. This account is on the PS4 as the "Plus" account, but the main accounts used for most of our gaming DO NOT have PS+. This is not the way I wanted it set up, but it's the way I have it set up. \shrug/
Prior to the patch, this seemed to happen most often during ... "heavy scenes"... lots of enemies, lots of arrows flying etc. Most recently, and repeatedly, we were getting the issue in Cactus Dunes - or whatever it's called - and it happened twice, back to back and once looked like a character was lost but a restart brought it back. These were with ~lvl 15 characters at the time. Actual crashes that resulted in character loss have been on different maps, different character progressions, but it has only happened to P2 or P3 thus far.
If we do decide to play with the expectation that our characters might get wiped, what additional information would be useful for us to try to collect. I have used the "Report Problem" each time it's happened, but not sure what level of access you all have to that.
Thanks for the info!
It's possible that the data loss happens when the game crashes during a save. The crash itself could be completely unrelated to the data loss. If this is the case then us fixing any of the crash bugs will lower the chance of data loss, even though it doesn't fix the data loss bug directly. However, if this would be the case then the data loss would happen more evenly throughout the player base, and it would be a very low chance of it happening multiple times (just by skimming how many players are affected by it).
But it seems this affects players very unevenly and we don't know why. That's why I asked the previous question to see if you have anything in common which makes you more prone to this.
Using "Report Problem" helps us a lot. Mostly for the exact problem causing the crash though. Data loss is tricker.
I forgot to mention, we have only ever tried to play 4 player local co-op. no online play has been attempted. No single-player stuff. Just 4 player with the family.
From an architectural perspective... I of course can't speak to how the game is designed, but it would seem like some form of LOCAL save-game back-up that's created every so often (maybe at start of any map stage, or any time player returns to "base")...this could, at a minimum, prevent complete character loss and limit only to "progress" should the auto-save fail. coupled with reducing crashes would go a long way to making this game playable again. I think to how I use "saves" in RPGs and other games. I never have just one save. I usually have a round-robin of about 4-5 saves so I can "reset" should I make a mistake or if the game corrupts one save.
Hi Tomas,
I have a ps4 pro, 1.06T free space on the internal hard drive. My partner's psn account is the primary on the ps4 and he has the ps+ subscription. Also no characters clones.
After reading Matthews comments, it seems that we are indeed having the exact same problem as our game seems to crash more repeatedly on the cacti canyon, desert temple 'levels', and recently Red stone mines has also resulted in various crashes. This usually happens when there are bigger mobs around. Also much like Matthew we just play local co-op normally just 2 of us playing.
**POSSIBLE WORKAROUND**
(PS4)
I had this happen a few days ago, but found a way to get my characters back. This is on PS4, I have no idea if it's applicable on other platforms.
When everything resets and it prompts you to create a new character, go ahead and create the character but do not start the game. While still on the character selection screen, scroll to "create new character" and press L3, which is the delete button. It will ask for confirmation but do not accept, just wait a second and with any luck, your characters will pop back into existence in the background. If so, be sure to cancel the deletion instead of confirming it.
If they don't, and the new level 1 character is the only one there, try telling it to delete and see if that brings them back. I've heard that it does sometimes, but the game won't let you delete your only character so the bug involving clicking delete on the "make new character" selection must be used. Once this bug is fixed, though (if it hasn't been already), I don't know how to workaround it.
The game does keep several different save files, so when your character resets, only one of the saves should be affected. I don't know how to pick which one it uses, as I haven't dared to poke around much in the files, but there's probably a way to do it.
Hopefully this workaround can help others until Mojang figures out how to fix this.
@Mojang
The game crashes noticeable less after latest update on PS4 Pro (1.2.0.0) but it is still unacceptably high occurence, and yes the data loss happens for one of the players (never more) if it happened to be saving (spinning icon shown) when the crash took place.
This is why after each level we are able to complete, we close the game, backup all 4 players save files to USB, and then relaunch the game to continue playing.
I would say out of every 10-15 crashes it results in one of the players data needing to be restored from USB. It can corrupt / lose either the Stats or the Character, so we just restore both anytime character fails to load after crash.
The crashes can still happen anytime including just chilling going through inventory at Camp (more rare). They happen most for us on Soggy Swamp level. Something about that level doesn't like us. Activity wise I'd say the crashes happen most when multiple enemies get hit by Multishot Chain Reaction Fireworks arrow extravaganza displays, or a TNT explodes a bunch of enemies same time.
My wife and I love the game, and we've recommended it to a number of folks who went out and bought the game. But after losing all our progress our enthusiasm for the title is gone. Please make your save system robust. We won't touch the title until it's patched, and even then, only if you explicitly address that saves cannot be lost. I understand there may be a fear that people on console may try to cheese the merchants by rolling the game back after a bad roll, but in a coop game, data robustness is a larger priority than keeping folks from somehow beating the system.
The game crashed again on PS4 with latest update. Local game with four players. The P4 character save got corrupted again and my daughter lost her character. I submitted the crash report.
The character corruption is just unacceptable. I am afraid to play this game anymore with my kids.
Game just deleted everything.
The game froze several times during the Halls mission, varying between five and fifteen seconds in length each time. The final one happened just after completing the final battle in the mission, and it locked up my computer completely. I had to hard reboot the computer and when I came back in, it was like I had just installed the game. If this is as common as it seems to be, I won't be recommending this game to anyone to play, nor will I be playing it again until an actual save system is put in place so my time isn't wasted.
I can't believe this hasn't been fixed yet, It basically makes the game unplayable since you don't want to risk loosing all your progress.
Yup, none of my family have played it for about a month through fear of losing progress on their characters who aren't PS+ accounts. Shame as it's one of the few action games on the market that caters for the family.
I know the comments section isn't for "discussions" that don't help solve the issue. I'm generally a very patient person. But when comments can provide insight to the developers about the severity and impact to their user community, I believe they are appropriate. So, here it goes:
We have not played this game since our 2nd data corruption less than a week after release. Without resolution to this issue, we will not be playing again. In addition, not only have I not recommended the game to people, I have specifically told others to stay away from it until this issue is fixed. This is hurting your bottom line. Lastly, when I have time this weekend, I'm going to investigate Playstation's refund policy. To me, the game is unplayable. Fix the issue and I will consider buying it again.
I appreciate Thomas Alaeus willingness to be the face of this issue from the Mojang team. I further appreciate Thomas' willingness to admit to re-prioritization of this issue (18June) and completely understand how hard it can be to find defects that a dev team can't reproduce themselves. But for those affected by this issue, we need some more information if the company desires to not have to issue refunds for this game.
My daughter has been crying over losing her level 90 character, and not being able to play with the family any more.
Main character (with PSN account) was not deleted, nor was a second account (non-PSN) that was playing. The third account's (non-PSN) character was deleted.
I don't know how this can be prioritized as 'low', given the entire point of the game is to level up characters. And there is no workaround, such as by backing up characters, since Minecraft Dungeons doesn't support backups for non-PSN accounts. The deletion problem should be fixed, or the crashes fixed, or a reliable automatic rolling backup method should be added, or at least a manual backup method should be added.
Bought day 1. My two sons and I quit by day 3. Lost multiple characters over that time period. I come here about once a week to see if this is resolved yet. The only real update I've seen is "should happen LESS since we have fixed a lot of the crashes." With a game like this, that isn't good enough. A game designed around character progression isn't playable if you can lose that progression. Backing up save files after every level is not a valid workaround. Its also frustrating to see it was reported as resolved for Xbox and PC OVER A MONTH AGO.
Additional details:
For those players tired of waiting for their game to be playable again, I have some information for you. Playstation has a 14-day refund window which many of us, if the game was purchased on release day, are outside of. There seems to be no mechanism I can find to call/e-mail support to resolve this easily. Playstation handles all refund requests now through a chat bot with no apparent option to speak to a human. Clicking "Contact Support" gives no option other than what sends you back to the refund chat bot.
I have initiated a charge dispute with my credit card. I will be uninstalling the game the next time I turn on my playstation. I will continue to monitor this issue, but until it's resolved as FIXED (this one specifically, not just "the game should crash less") I will not even consider launching it again. The game is broken. It is unplayable for those affected by this issue.
I'm taking the 'one last chance' step of uninstalling and reinstalling the game at the loss of character data for my wife and kids. Pretty pathetic that a viable save option hasn't yet been implemented but after my son got a crash and character wipe on SOLO play today I'm not sure there's any other option.
Logging in for a local game w/ multiple players has caused 3 of my avatars to break like this. I refuse to sink any more time or money into this game while I cannot accrue any progress.
Is there any update on this issue?
One thing seems to be clear, and that is that our save games will not be recovered. There is no way I can play this game again until it is resolved, we literally just bought the dlc as well. Not impressed
Yes, agreed! NO WAY to play again until it is resolved.
Unbelievable... maybe better to find a way to take the money back.
Waste of time, waste of money. Its a trick, not a game.
Second time my kids lost a character! This time it was level 160. It is absurd that not only a bug of this severity has existed this long, but there isn't even a work around such as by auto-backing up and allowing restores. On the PS4 there is nothing you can do.
The entire point of the game is to level up. This makes the game unusable.
Has the QA team reproduced it? Have the developers looked at other similar character loss bugs for hints (we might have actually been hit by the skin change and cancel bug:
MCD-4026)Over 90 days have passed since a data loss bug has been reported. I think the development team should worry less about reproducing the issue and more about re-engineering the save game logic to make robust. I’m refusing to buy the DLC or even play the game again until this issue is resolved and I’m sure I’m not the only one.
Guys, this game is meant to play locally. Both me any my kid were looking forward playing it. We bought full game plus dlcs at launch. Yet we are unable to play because this bug is hammering us.
Can you indicate expected ETA? Thanks.
My son and I are playing the PC version on a Mac with bootcamp and one time when we started up, my power 86 character was completely missing! Another time yesterday after updating to the new version, the controller got pulled out of the USB port and the game froze. When we restarted, his power 112 character was gone!!Unable to render embedded object: File ( Add us to the club - we won't be playing any more until this is fixed) not found. This is ridiculous! We really enjoyed the game until this happened.
This data loss issue has been open since version 1.1.1.0, reported over three months ago, and there's been four updates since then, and this isn't solved or addressed.
Why isn't this the #1 priority issue? Myself and many others following this issue refuse to buy DLC for a game that will lose your saved progress randomly.
This is basic stuff, Mojang. You don't need to replicate this bug to fix it, you need to re-engineer the way player data is saved so it cannot be lost. It's as hard as this:
1. Rename existing save file to indicate it is a backup.
2. Save new file.
3. When new save is complete, verify it.
4. When verify is complete, remove backup.
5. If game starts up and cannot load the primary save file, and a backup exists, USE IT.
Data loss is completely unacceptable. Step it up and address this problem.
I contacted the playstation support regarding this, after trying out a few of their steps and nothing worked, they refunded the game.
First I was a bit upset, I didn't want my money back, I wanted my game to work.
After sometime however, I'm glad of the outcome. I could spend my money on a game that actually works.
I refuse to buy the game again untill this problem is resolved, it's far too big of an issue to ignore when all your progress can just be wiped in an instant.
Same problem on Windows
Some people I've bought the game and 4 month later losing all the save it's a shame.
So what can you really do to fix it on all support ?
Why we can't have an online save to avoid that ?
this isn't perfect nor is it a reason to not fix the bug, but there is a way to get some progress back.
go to C:\Users\your user\Saved Games\Mojang Studios\Dungeons\a bunch of numbers\Characters and find one with a last edit date at the same time your computer crashed, right click and choose restore previous versions and click on the one that is the newest that isn't the crash time
I don't know if there is a way to restore some progress on non pc platforms but I hope this helped
Still nothing? Approaching 6 months on this bug.
Actually picked up the game after 4 months of waiting, level 12 character lost after a crash.
Would love to be able to play this game without the risk of losing your character.
Still not fixed, not even being commented or talked about, no replies that I'm aware of. But thank god, they are releasing more DLC that we can buy!
Happened to me again today for the 3rd time. I think thats it for me with this game and I wont be buying the new DLC till this is fixed.
System - ps4 pro
storage - 100gb free
No clones made
PS plus member
no usb devices/harddrives connected
I had the same problem last night while streaming, and now my level 101 character is gone. I attempted the "restore previous versions" but there were no previous versions to restore.........
SERIOUSLY MOJANG 🤯
Protecting the character data integrity and game progress should be priority number 1 in everything that games do regardless of what happens on the platform be it crashes, anti-ransomware or just strange use cases.
PLEASE implement a feature that backups/archives older character save data on a regular basis and do this ASAP! Once this is done, you’ve got some more room to start solving these issues one by one.
I’ve had this issue already repeat too many times and it’s really hard to get motivated about the game anymore.... 😢
It seems fairly clear to me that if this is happening to people on more than one platform, the problem must be something fundamental to the game design.
The complete lack of feedback here to paying customers who have purchased a faulty product is astounding.
I expect more from Mojang
Don't forget to vote for this issue. It's currently the number open issue.
Five months and countless players with progression lost, and nothing has been done.
I literally have to back up my save everytime I get some I want. That's the only way I have been able to play. It's a shame really.
They sure have time to pump out DLC that they expect us to pay for. Really makes me question Mojangs intentions as game devs. Sure, making money is fun, but making sure that the product actually works should be #1
Doesn't seem like they are even linking the duplicate issues now.
It's still crashing even after the update. Just disrepectful man. Like I understand it's a cheap game, but yall can't just fix it cause we love the game.
I had a level 180 character that had a triple cooldown evocation robe a really good whirlwind and the rare items from the halloween event that you can not get again until next haloween and now its all gone because my power cut out due to a storm and boom 100+ hours of progress gone wtf mojang at least make an auto local backup is it really that hard?
Is this fixed yet guys?
@Charles Pruitt
I'd hope so, it has been awhile since the launch of the game. But alas, I think Mojang is more focused on selling DLC currently, than repairing a gamebreaking bug, so who knows when they'll get around to fix it.
your optimisim is misguided
it remains broken
I did see specifically in the PS4 patch notes for version 1.09 "Local co-op save data fix." This still hasn't stopped me from backup my PS saves to a USB stick after each session.
PS4 is a separate ticket, as has been noted in an earlier comment.
I hope this is fixed for the PC/XBox versions.
@Alex Shaffer
Do you still get the crashes tho, like, how often do you need to put one of these backups into play? Or does it seem fixed?
I'm not sure why the PS4 issue needs to be a different ticket. This is the one that should be driving a solution. I'll head to that one and upvote/watch. It is discouraging, that after open communications for a few months after report, there is complete silence on this issue.
@Samuel Liljedahl - You mentioned you contacted Playstation support. I have not been able to find any contact mechanism for them other than web-based communications which never get anywhere due to being out of 14-day refund window. Do you have any suggestions on how to get to an actual human? Their site points to a refund bot that is anything but helpful.
@Matthew M - Since it was a few months ago i don't really remember how i managed, I just know it took time and was a hassle. Basically i just went through all the methods on the playstation website, trying to dodge the bots as i went, and pressing "solution did not work" whenever, to get me one step closer to a human. Eventually i got a ticket, and i was sent an email from a human. They sent me a list of things to try, and if that didn't work i was supposed to reply. This went on for like, 3 or 4 different emails, which could be weeks apart. After i had exhausted all their methods they just refunded me my money. The key is be like a goat, stubborn as holy hell. Never surrender to the bots, always press on untill you reach the humans.
(This is not my first rodeo with trying to reach a human to represent a service)
I've had crashes, but no lost saves since that patch. But we play only every few days, so hard to know for sure. We're still going to back up regularly, and if I get corruption I will share that here. But so far, so good...
Just adding my voice here – my 7 year old son had this issue (computer crashed, character was lost) and is devastated. I found the level 30-something save file that Mojang has listed for free download, but my son's character was far beyond that and he has an emotional connection to the character he lost. I spent the last few hours trying to find a workaround – maybe a way to build a fresh character at the appropriate level and with the same or similar gear – but it looks like there is no way to do so. I'm very disappointed that this bug has been in existence for this long with no solution offered by Mojang.
@Colin Campbell - It's apalling! This issue has been here since release, and they've only pushed more DLC on us without actually repairing a game breaking bug.
@Colin Campbell i know a way to maybe get some progress back
go to C:\Users\your user\Saved Games\Mojang Studios\Dungeons\a bunch of numbers\Characters and find one with a last edit date at the same time your computer crashed, right click and choose restore previous versions and click on the one that is the newest that isn't the crash time
I can rebuild the character you lost. Since we cant private message here, go to facebook, join the minecraft dungeons group there (the one with the most members) post there that you lost your character. I'll contact you there.
I can't believe a crash wiped my level 121 character. This is appalling performance from a modern game. Fix your game Microsoft!
Encounter too fix Mojang fix
On PC. I experienced this bug (Crash = Delete/Corrupt Save) in October, Sept, Nov, and Dec of 2021. Each time the program crashed for various reasons (Unknown Program Crash x1, Power Outage Reboot x3). Each time, my save was wiped or corrupted. So I am sorry to say, the problem does not appear to be resolved on PC. I gave up playing after the last time and put the game away. I recently purchased the Hero Edition as well as the DLC's as I really enjoyed the game when it wasn't wiping my saves once a month. I do not know if it could be related to the issue, but when the game wiped the saves I was playing the Xbox Game Pass version on PC.
Specs
CPU: Ryzen 5 2600
GPU: RTX 2060 Super
Ram: 32 Gig
HDD: 2TB with 800 GB free
OS: Windows 10 Home Edition 64-bit
I have yet to have any crashes with the Hero Edition but I have only had it for about a week and have not experienced one of our infamous power outages we seem to get periodically. The easiest fix for this would be cloud saving for the characters that automatically restore if there is an issue. That it doesn't exist in this game in 2021 is concerning.
We are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this in the future. This is described in this article.
i just last a character i had spent 100s of hours on. so i probably wont be playing this games evert again. thanks for that. i lost the holiday event items, progress, an armour i spent countless hours trying to get the right perks. great job mojang
It is absolutely unacceptable that this has been a known problem for almost a year (based on comments on this issue). My son has had a rough time dealing with COVID forced remote learning, so I let him play MC Dungeons (his birthday present) as a reward/motivation to finish his work. His character (lvl 139, gear power 150ish, 20k emeralds) was wiped out when the computer unexpectedly restarted. I do not know the cause of the restart. I do know the result. His character is gone. The character save file is all 00's. I know you're working on cloud saves.... why can't a temp character backup be created by the game when a mission is started and/or finished, and this temp file could replace the character save when a corrupted save file is detected? This would at least limit the pain this issue is causing.
Version 1.8.8.0, released on May 5th 2021, introduced the feature of cloud saves. Please make sure to use this feature in order to avoid this issue.
Cloud saves can be accessed by opening the character selection and either clicking "Upload Hero" when an existing hero is selected, or "Download Hero" when an empty space is selected.
So the feature that prevents catastrophic data loss, an error that has been left unaddressed for two years, losing countless saves and ruining the game experiences for many people, is an opt-in feature. The default behavior of the game is "lose data randomly." Perhaps that is a poor design choice?
Also, it would be nice to provide some useful guidance on this "cloud save" feature here. Since these words are used no where in the game at all. I'm going to guess cloud saves are used when you opt in to cross platform play? Well hidden! I'm sure many people will still continue to lose their saves. Pity the local data loss issue was never addressed at all.
Also, trying to activate cross-platform right now and I've been watching a "Waiting..." screen that I cannot exit for over five minutes. Impressive release. Makes me wonder what kind of new and exciting data loss defects might occur using the brand new cloud save system.
The cross-platform linking screen never worked. I had to exit the game. This is really making me want to buy the season pass now...
This happened to me on the latest version, so i'm guessing it could happen on any version, just a note
This could happen on any version, across multiple platforms.
When did the crash happen for everyone? For me it was at the end of Creeper Woods, and my game crashes a lot when exiting that level.
Hey, i've just came back to Mine Dungeons, was on endgame, all difficulties passed, many achievements, more then lv300 character... pre bought the game, spent many hours playing with friends... and when I came back for logging in, after switching users from Mojang to Microsoft, and all my data is gone ): What I'm supposed to do now?