MCD-2780Can't Login Due to Microsoft Login Launcher
I am trying to play the new Minecraft Dungeons game, and I am unable to do so currently because when I launch the game, it asks me to login with my Microsoft account, which I do, my Xbox Gamertag appears and I hit the "Let's Play" button and then the box goes white, and I am unable to get any farther.
If I click anywhere on the screen it just takes me back to the "Let's get you signed in" screen and asks me to sign in again, and it's just a constant loop.
I have tried clearing credentials on the computer and that does not work.
Linked Issues
duplicates1
Created Issue:
Can't Login Due to Microsoft Login Launcher
I am trying to play the new Minecraft Dungeons game, and I am unable to do so currently because when I launch the game, it asks me to login with my Microsoft account, which I do, my Xbox Gamertag appears and I hit the "Let's Play" button and then the box goes white, and I am unable to get any farther.
If I click anywhere on the screen it just takes me back to the "Let's get you signed in" screen and asks me to sign in again, and it's just a constant loop.
I have tried clearing credentials on the computer and that does not work.
Attachments1
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
I am trying to play the new Minecraft Dungeons game, and I am unable to do so currently because when I launch the game, it asks me to login with my Microsoft account, which I do, my Xbox Gamertag appears and I hit the "Let's Play" button and then the box goes white, and I am unable to get any farther.
If I click anywhere on the screen it just takes me back to the "Let's get you signed in" screen and asks me to sign in again, and it's just a constant loop.
I have tried clearing credentials on the computer and that does not work.
I am trying to play the new Minecraft Dungeons game, and I am unable to do so currently because when I launch the game, it asks me to login with my Microsoft account, which I do, my Xbox Gamertag appears and I hit the "Let's Play" button and then the box goes white, and I am unable to get any farther.
If I click anywhere on the screen it just takes me back to the "Let's get you signed in" screen and asks me to sign in again, and it's just a constant loop.
I have tried clearing credentials on the computer and that does not work.
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
I am still not able to play this game, one of the main reasons why I still got XLP - I am about to cancel it as I can't get any response from either Xbox or Mojang about this issue, even after sending in 3+ crash reports now. Really disappointing.
![[Mod] LateLag](../../../data/avatars/users/92884.png){kind=small}
duplicates
Have you tried restarting the computer? Graphics drivers up to date?
Yes graphic drivers are all up to date.
I have uninstalled the game, restarted my computer, installed the game again. I have tried uninstalling and reinstalling through both the Xbox (Beta) app and also the Microsoft store, and I have also signed out of my microsoft account and signed back in as well.
I am not sure what else to try but the result is the same, and if I try to sign in a few times in a row it crashes the game, or at least it just did when I tried to just spam log in.
Do Mojang employee's look at this or how do we get support?
This is the screen I get when I try to login about 10 times in a row because it just takes me back to the login as soon as I hit the "Let's Play" Button underneath my gamertag when I log in to the microsoft pop up window.
From what I have seen they do. You could list your system specs or do a dxdiag and upload it but they are probably getting that information each time your game crashes.
Do you have access to another pc you could try logging in from? That would tell you if it's account or pc related. Probably going to be waiting on a fix eitherway though.
I done a search of the internet and this seems like something you might be able to fix through unreal engine/epic games launcher.
Try downloading the epic games launcher if you don't already have it and then open it and enable debug logging in settings.
If that doesn't work and you are on a laptop, look for the latest onboard drivers directly from the manufacturer.
Please make sure that you're logged into the Microsoft / Xbox account that you also have purchased the game for.
Alright Michael, thanks for the response. I have enabled Debug Logging, but I am unsure of what that will do or how I access them or what does it do? I already had it installed, as I have played games like Fortnite and things on my Epic Games Account.
I am on a custom built desktop PC, had it built a few years ago, but never had any issues logging into any games with it or even launching a game. It doesn't seem to be a graphics issue, as the game is launching fine, I just can't actually get past the main screen because the popup microsoft account login screen will not successfully log me in.
I will try out on a different computer and see if that is able to help.
@mod Violine1101 @violine1101
I have made sure that it is the exact same account, as when the pop up screen comes up, my Gamertag pops up with the same gamertag that I am logged into on the Xbox app on my PC.
I didn't purchase the game, I am getting it for free because I am an Xbox Game Pass holder.
Here is a video clip for further information on what I am experiencing, I have put a box over my email and password, so ignore the grey box just for privacy reasons.
https://streamable.com/5u138c
Xbox gamepass or xbox gamepass ultimate?
Standard gamepass doesn't include pc games.
I have the Xbox Game Pass for PC. Standard XGP for PC does allow you install PC games, Ultimate is only needed if you want to play on both PC and Xbox consoles.
https://www.microsoft.com/en-us/p/xbox-game-pass/CFQ7TTC0KGQ8/0002?rtc=1&activetab=pivot%3aoverviewtab
I have installed and played plenty of games from MCC, Forza, etc. It won't even let you install a game if you don't have the game pass without purchasing it or owning the game pass.
Without either purchasing the game, or having an active subscription on the game pass, I wouldn't even be able to launch the game from the store if I didn't have it, because if you subscription runs out they don't let you even launch games that you have installed through XGP.
I'm just making guesses via google but I saw this also,
https://support.microsoft.com/en-gb/help/4027968/windows-10-fix-problems-signing-in-to-the-xbox-app
At least you have tried lots of steps now which i'm sure will narrow down the issue.
Yes I appreciate it. I just wish I could figure out why this one single game, isn't allowing me to play it. Like I just launched halo MCC and was able to play it no problem, and then I went back and tried to launch this game and it does the same thing still.
I tried signing out and back in like that support link you sent did, and then restarted my computer just for safe measure, but still nothing unfortunately. It just does the same thing where I try to log in (even though I am logged into my microsoft account on the xbox app and on my computer already.
This is the only game I have installed so far that has asked me to sign into my microsoft account after launching the game, it seems that the other games just auto sign in.
I will continue looking, I hope I can find a solution soon. I also emailed Mojang, but I hear that there are people waiting from a week ago still for a response...
I hear that you are on a custom pc, but sometimes they have onboard graphics cards built in. Someone else has reported that deleting the one MS assigned and using the one directly from the manufacturer has fixed a similar issue.
If it's not that and deleting and restarting the credentials MS holds for you don't work I think I am out of things to try. Good luck though.
I am still not able to play this game, one of the main reasons why I still got XLP - I am about to cancel it as I can't get any response from either Xbox or Mojang about this issue, even after sending in 3+ crash reports now. Really disappointing.
Heard back from support, which said they aren't providing technical support right now...
Why would you launch a game, and not provide post-launch support for the game, especially during the first few months of it's release.
Very unfortunate. Looks like I am cancelling my game pass.
Thank you for your report!
We're tracking this issue in
MCD-2000, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Wow, awesome. But still no updates?