MCD-4024mishap buy
Hello, I've already purchased my MINECRAFT DUNGEONS, but for some reasons, it said that I didn't buy it, is there any solution for it?
Created Issue:
mishap buy
Hello, I've already purchased my MINECRAFT DUNGEONS, but for some reasons, it said that I didn't buy it, is there any solution for it?
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
You might have purchased the Windows 10 (Microsoft store) version instead of the Launcher version.
Check for Minecraft Dungeons at:
On Windows 10:
Open the Microsoft Store App from the start menu.
On the top right corner, Click the Triple dots > My Library
On Windows 7/8
<https://account.microsoft.com/billing/orders>
Login to Microsoft.com > Profile Image > My Microsoft Account > Order history under Payment and Billing
If you are unable see Dungeons at the Microsoft Store/Account then add a comment.
Are you logging into the Launcher with the Microsoft account used to buy the game? Not a Minecraft/Mojang account?
I've done what you say but I didn't see my MINECRAFT DUNGEONS on the list
Log in with the Microsoft account on the Minecraft Dungeons launcher, not the Minecraft launcher that is shown above.
That's what I just tried to uninstall the launcher....
I hope to get the product as soon as possible...I have waited for a week, but I can’t play it after I bought it, would I lose 829 yuan?
Hm.. Perhaps try
Open the start menu > type and open Credential Manager (凭证管理员) > Windows Credentials > “Remove” all items with the Xb prefix. Then restart your computer and try logging in to the launcher.
No change....
Check here:
<https://www.minecraftdungeons.net/profile/>
Login to Minecraftdungeons.net
Click on your username > profile
What does the website say?
NO.....
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If it is, please try and include steps to reproduce the issue of possible:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki