MCD-4319Minecraft Dungeons
We have Windows 10
and we bought and paid the Minecraft Dungesons on 2020.08.16. by Ferencz-Kuna Gyulane.
We have got the possibility to install the game, we did it, we after the starting crash the game
and we got the message: Game error
We tried more time, we install the game one more time and the result was the same.
What do you suggest us? Do you have any solution or do you suggest the refund?
Created Issue:
Minecraft Dungeons
We have Windows 10
and we bought and paid the Minecraft Dungesons on 2020.08.16. by Ferencz-Kuna Gyulane.
We have got the possibility to install the game, we did it, we after the starting crash the game
and we got the message: Game error
We tried more time, we install the game one more time and the result was the same.
What do you suggest us? Do you have any solution or do you suggest the refund?
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Try the following:
🧰 *Clearing Xb Credentials through Credential Manager*
Open the start menu > type and open Credential Manager > Windows Credentials > “Remove” *all* items with the *Xb* prefix > Reboot PC
Visual Steps: <https://imgur.com/gallery/P2JYmMt>
Please try the above instructions and let us know if that resolves your issue.
We did it but the problem was not solved.
We would like to solve the problem asap or I would like to get back the money.
What do you suggest?
Please check Windows Update to see if there are any available updates
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If it is, please try and include steps to reproduce the issue of possible:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki