MCD-5017Character in Minecraft Dungeons
Hello!
during the game, my computer rebooted and after I turned on the game again, my account disappeared. I looked in the folder where the account is located and there was my account but it was not in the game. How to fix it? At that time I had another character, but he is not in this folder. The character was level 140.
Created Issue:
Character in Minecraft Dungeons
Hello!
during the game, my computer rebooted and after I turned on the game again, my account disappeared. I looked in the folder where the account is located and there was my account but it was not in the game. How to fix it? At that time I had another character, but he is not in this folder.
Attachments2
Hello!
during the game, my computer rebooted and after I turned on the game again, my account disappeared. I looked in the folder where the account is located and there was my account but it was not in the game. How to fix it? At that time I had another character, but he is not in this folder. The character was level 140.
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
The save file location you are looking at is for pre-1.2.0.0. The current location is at WIN-R -> Paste %HOMEPATH%\Saved Games\Mojang Studios\Dungeons to the run box -> Enter -> [numerical folder] -> characters.
There might be are two files at that current location, one being your Lv.140 save and another being the old save (the one you see in the game currently) from pre-1.2.0.0 that may have been automatically reimported from the old location when the latest file was damaged.
Close the game before opening any of the files.
If you open a file at the current location with notepad and the contents appear blank, that save file has been damaged. Unless you made a backup before the sudden-reboot, that character has been lost,
If there is seemingly random characters shown in the file and if that file is a .bak, it might still be functional.
Right click the .bak file -> Rename -> Replace .bak with .dat -> Press enter
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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