MCD-5101Minecraft dungeons invalid purchase in the launcher
Hello, My problem is that since the links of the 2 launchers I can no longer find my game, or in any case, I can not make the launcher understand that I have already bought it. Of course I linked my microsoft account to the launcher, and tried some maneuvers but nothing to do there it does not work.
Linked Issues
MCL-16570
Created Issue:
Minecraft dungeons invalid purchase in the launcher
Hello, My problem is that since the links of the 2 launchers I can no longer find my game, or in any case, I can not make the launcher understand that I have already bought it. Of course I linked my microsoft account to the launcher, and tried some maneuvers but nothing to do there it does not work.
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
Added Linked Issues:
duplicates
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Thank you for your report!
Can you please try the following steps:
1. Find the receipt of Minecraft Dungeons that you received in your Microsoft email when you purchased the game.
2. Open Minecraft Launcher, and sign in with this Microsoft account. If you are signed in to a different account, you can add additional accounts under Settings > Accounts.
3. Switch to the aforementioned account and/or set it to active.
Doing this should make it possible to start the game. If the issue is still present, you can also validate game ownership by signing in on minecraftdungeons.net. If this site says that you own the game, but the launcher does not, please let us know and we will investigate further.
Please note that this will not work with a game purchased from Microsoft Store. If you are experiencing issues in these circumstances, please contact Mojang Support.
This ticket will automatically reopen when you reply.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
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