MCD-5129Lost avatar
Hello, I am a regular player and I have an account (gatofantasma21) which had a personegem who was already at level 44. It so happened that I went to buy "Howling peaks", and when I went to test, the logos appeared normally, however, when it appeared "Unreal engine", the screen went black. Then, "press any buton to start" appeared, I clicked and there were several characters (from the other accounts I created) minus the main one from my account, which had everything I got so far (Including my other purchased DLC's: Creeping Winter and Jungle Awekens). How do I recover this character achieved with a lot of effort and financial cost?
I look forward to hearing from you soon. Gabriel Ribeiro.
Linked Issues
duplicates1
Created Issue:
Lost avatar
Hello, I am a regular player and I have an account (gatofantasma21) which had a personegem who was already at level 44. It so happened that I went to buy "Howling peaks", and when I went to test, the logos appeared normally, however, when it appeared "Unreal engine", the screen went black. Then, "press any buton to start" appeared, I clicked and there were several characters (from the other accounts I created) minus the main one from my account, which had everything I got so far (Including my other purchased DLC's: Creeping Winter and Jungle Awekens). How do I recover this character achieved with a lot of effort and financial cost?
I look forward to hearing from you soon. Gabriel Ribeiro.
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
duplicates
Thank you for your report!
We are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this in the future. This is described in this article.
We're tracking this issue in
MCD-1205, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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