ive bought Minecraft Dungeons but it didn't install.
i just bought Minecraft Dungeons from the dungeons website and it didn't install and I cant fine any way to install it. the money was taken, I got a receipt. I tried to see if I can buy it again from the same place but it says "you already own this game" but it still says "buy now" in the Minecraft launcher. any help is welcomed.
Created Issue:
ive bought Minecraft Dungeons but it didn't install.
i just bought Minecraft Dungeons from the dungeons website and it didn't install and I cant fine any way to install it. the money was taken, I got a receipt. I tried to see if I can buy it again from the same place but it says "you already own this game" but it still says "buy now" in the Minecraft launcher. any help is welcomed.
See https://help.minecraft.net/hc/articles/360053351331 for information and visual steps.
To access dungeons on the Minecraft Launcher:
• Sign into the Microsoft account from SETTINGS -> ACCOUNT -> Add Microsoft Account.
• Leave the SETTINGS -> click the top left corner of the launcher where the account name is shown -> Select the Microsoft Account.
You do not need to sign out of any pre-existing Mojang Accounts.
Dungeons has never used Mojang accounts, only Microsoft accounts.
Ensure the top left of your launcher says Microsoft account, not Mojang account.
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