MCD-6492PS4 build playing on PS5 constantly crashes if console is connected online
Prerequisites:
- Must play the PS4 version of Minecraft Dungeons on a PS5
- Must be connected to the Internet with the console
Steps to Reproduce:
- Launch the game
- Play around a bit
- Observe the issue
Actual Results:
The PS4 build constantly crashes (sometimes on boot up, sometimes after 1-5 minutes) when played on a PlayStation 5 connected to the internet.
Expected Results:
The PS4 build played on a PS5 console connected to the internet does not suffer from any crash or stability issues.
Notes:
- Disconnecting the PS5 console from the internet will fix this issue and no crashes will occur. The issue seems tied to what the app does with the internet connection.
Created Issue:
PS4 build playing on PS5 constantly crashes if console is connected online
Prerequisites:
- Must play the PS4 version of Minecraft Dungeons on a PS5
- Must be connected to the Internet with the console
Steps to Reproduce:
- Launch the game
- Play around a bit
- Observe the issue
Actual Results:
The PS4 build constantly crashes (sometimes on boot up, sometimes after 1-5 minutes) when played on a PlayStation 5 connected to the internet.
Expected Results:
The PS4 build played on a PS5 console connected to the internet does not suffer from any crash or stability issues.
Notes:
- Disconnecting the PS5 console from the internet will fix this issue and no crashes will occur. The issue seems tied to what the app does with the internet connection.
- Unresolved
- Open
- Unconfirmed
- PlayStation 5
- latest (8/23/2021)
- Version #20231
Prerequisites:
- Must play the PS4 version of Minecraft Dungeons on a PS5
- Must be connected to the Internet with the console
Steps to Reproduce:
- Launch the game
- Play around a bit
- Observe the issue
Actual Results:
The PS4 build constantly crashes (sometimes on boot up, sometimes after 1-5 minutes) when played on a PlayStation 5 connected to the internet.
Expected Results:
The PS4 build
played on a PS5 console connected to the internet does not suffer from any crash or stability issues.
Notes:
- Disconnecting the PS5 console from the internet will fix this issue and no crashes will occur. The issue seems tied to what the app does with the internet connection.
Prerequisites:
- Must play the PS4 version of Minecraft Dungeons on a PS5
- Must be connected to the Internet with the console
Steps to Reproduce:
- Launch the game
- Play around a bit
- Observe the issue
Actual Results:
The PS4 build constantly crashes (sometimes on boot up, sometimes after 1-5 minutes) when played on a PlayStation 5 connected to the internet.
Expected Results:
The PS4 build played on a PS5 console connected to the internet does not suffer from any crash or stability issues.
Notes:
- Disconnecting the PS5 console from the internet will fix this issue and no crashes will occur. The issue seems tied to what the app does with the internet connection.
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Hi LiveQA team, I'm a QA Lead at Warner Bros games.
So if you need anything more to be investigated with this issue, i'm available.
I'd very much like this issue to be resolved, it's a blocker for playing Online.
I also sent a bunch of automatic bug reports every time the game crashed yesterday (from the PS5 automatic report prompt), i hope that will reach you guys.
Thanks for all the hard work QA folks.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Does this occur when playing the game on a regular PS4?
This ticket will automatically reopen when you reply.
Hey, unfortunately i can't check as I sold my PS4 and only have a PS5 now.
I have a feeling this could be a "PS4 build playing on a PS5" exclusive bug, but i can't confirm.
Either way, the game can be bought on PS5 from the Store with no disclaimer that significant issues could occur to the users, so it's something that has to work until an official PS5 version is out.
Right now, i'm using the workaround of playing the game with my PS5 disconnected from the internet and I don't have any crashes doing this. It is a Blocker from playing with Friends online though.
When a crash occurs, does a blue screen with CE-34878-0 error appear?
This ticket will automatically reopen when you reply.
I tried to regress this issue this morning and it's actually not crashing anymore. I'm not sure what's going on since there has been no updates that I know of since last time.
Not sure what your procedure is on your side but we could say this Does not occur anymore and If I see that behavior again we could reopen this ticket?
I have been informed that a change has been made today on the server side that is meant to fix the issue. If the issue is not occurring anymore, then the ticket be resolved for now as Cannot Reproduce.
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Perfect, thank you for your help!