MCD-6577Game is unplayable, crashes/freezes non stop
Since I've bought the Ultimate Edition a couple of weeks ago, every time I played it, it either crashed or froze. Yesterday I played 30 minutes, 2 crashes, 2 freezes. It's not playable. My kids don't want to play anymore.
We played on the Xbox One in the past, it was working very well. Is it possible to transfer my licence to the Xbox One? Because right now, the quality of the game on switch is unacceptable.
Thank you
Linked Issues
Created Issue:
Game is unplayable, crashes/freezes non stop
Since I've bought the Ultimate Edition a couple of weeks ago, every time I played it, it either crashed or froze. Yesterday I played 30 minutes, 2 crashes, 2 freezes. It's not playable. My kids don't want to play anymore.
We played on the Xbox One in the past, it was working very well. Is it possible to transfer my licence to the Xbox One? Because right now, the quality of the game on switch is unacceptable.
Thank you
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
Thank you for your report!
Crashes such as these are logged automatically, and will be looked into further by the development team.
We're tracking this issue in
MCD-1354, so this ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket, it would be appreciated.Please remember that you can contact Mojang Support if you are interested in a refund.
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Thank you for your report!
We're tracking this issue in
MCD-1354, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
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