MCL-17825Microsoft log-in details not recognised
I can't access Minecraft Java on my laptop as it won't recognise my log-in details. I've checked with Microsoft and the details are correct. If I try to reset my password I do not receive a reset email. I've contacted Mojang and they say it's a bug.
Created Issue:
Microsoft log-in details not recognised
I can't access Minecraft Java on my laptop as it won't recognise my log-in details. I've checked with Microsoft and the details are correct. If I try to reset my password I do not receive a reset email. I've contacted Mojang and they say it's a bug.
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
The old Minecraft launcher (1.6.93) does not provide support for Microsoft accounts. Use the new launcher (2.2.xxx) instead. https://minecraft.net/en-us/download
When I click the download button it automatically downloads 1.6.93 and I can't see any way of downloading 2.2xxx. Where is a direct link to the right version?
Are you using Windows XP or Vista? If so, upgrade to a supported operating system.
No, it's Windows 10, which is supposed to be supported
Interesting. So your system version is not being detected correctly. Make sure the launcher is not being started in any kind of 'compatibility mode', where the system would be lying to it about its version.