Dungeons no longer opens nor installs from Windows Store
Originally purchased Windows Store version of Minecraft Dungeons at launch.
Game worked properly for about a year, including updates, Season Pass, etc.
However, within the past several weeks, MD will no longer run from the Start Menu, nor directly from "Play" on the Windows Store. No material changes had been made to our system or installation.
Ran various Windows/Store troubleshooters to no effect.
Even reluctantly uninstalled the game, fearing loss of saved character data, but now "Install" button on Windows Store also does nothing. All commands related to the game seem to pass into the nether.
Created Issue:
Dungeons no longer opens nor installs from Windows Store
Originally purchased Windows Store version of Minecraft Dungeons at launch.
Game worked properly for about a year, including updates, Season Pass, etc.
However, within the past several weeks, MD will no longer run from the Start Menu, nor directly from "Play" on the Windows Store. No material changes had been made to our system or installation.
Ran various Windows/Store troubleshooters to no effect.
Even reluctantly uninstalled the game, fearing loss of saved character data, but now "Install" button on Windows Store also does nothing. All commands related to the game seem to pass into the nether.
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
MCD-6641 → 
MCL-20695![[MCQA] Zgajak](../../../data/avatars/users/10122.svg){kind=small}
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Does the issue still occur if you log out of the Store and then log back in?
This ticket will automatically reopen when you reply.
Yes, I tried logging out of the Store and back in - no change.
Are you able to install other games/applications normally? Also, have you tried contacting Mojang Support for assistance?
This ticket will automatically reopen when you reply.
Yes, all other games and applications install and run normally.
I contacted Mojang Support initially - they gave almost no help, directing me to leave a bug report here and then wait indefinitely to hope someone responds.
Are you currently on Windows 10 or Windows 11?
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Windows 10.
I have a similar issue where MCD store app does not open. To workaround, I've had success by going to MCD app settings and clicking 'Terminate' to force-close associated processes. Then MCD app can start. However, after playing and quitting back to desktop, I notice the splash-screen launcher is still open/stuck with error 'error launching game', and after closing this, I am back in the 'app does not open' problem again and need to Terminate again to workaround.
Same issue : purchased on Microsoft store, was working fine until today, then instead of launching the game, the app is starting the store on the Microsoft game service page. Tried to unsinstall the game, now I can not install the game any more ( the install button is doing nothing )
Tried to logout/login from ms store.
Tried to reset ms store ( wsreset or reset from settings )
Also on Win 10 21H1
I had the same issue - somebody please help.
Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
This ticket will automatically reopen when you reply.