MCPE-135170Skins deleted upon login. Some bought items no longer are bought, and can't be used unless bought again.
Skins deleted upon login. Some bought items no longer are bought, and can't be used unless bought again.
Created Issue:
Skins deleted upon login. Some bought items no longer are bought, and can't be used unless bought again.
Skins deleted upon login. Some bought items no longer are bought, and can't be used unless bought again.
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Ps4 addition, latest update but also happening before 1.17(Not experimental)
My one skin that I created, totally gone. Some of the items in that created skin were bought. They are no longer avail. It only says "failed to load option" I cannot choose half the eyes in the store, My old hair is not an option as it fails to load. If I am lucky on my newly created skin, most ppl will see it. Otherwise, they just see Steve. This happens across Bedrock platforms.
Also, I cannot create a skin on the furthest LEFT slot UNLESS it is a pre-owned skin. No created skin works there, only Steve or pre-owned.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki