MCPE-32343App crashes immediately after clicking play
App crashes as soon as I click play. I can tap on settings and store without issue, but as soon as I tap play it shuts down immediately. Have tried force closing, turning off iPad and resetting iPad. Don't want to delete and reinstall as I will lose my worlds. Issue only affects this iPad model (iPad Pro, not the big one), older one with less memory still works, as well as an iPad Air. Just spent days waiting on a reply from support to be told they only do accounts and billing... hope I'm in the right place for some help because I can't play. Thank you.
Created Issue:
App crashes immediately after clicking play
App crashes as soon as I click play. I can tap on settings and store without issue, but as soon as I tap play it shuts down immediately. Have tried force closing, turning off iPad and resetting iPad. Don't want to delete and reinstall as I will lose my worlds. Issue only affects this iPad model (iPad Pro, not the big one), older one with less memory still works, as well as an iPad Air. Just spent days waiting on a reply from support to be told they only do accounts and billing... hope I'm in the right place for some help because I can't play. Thank you.
I started having those issues today on my laptop. The launch menu comes up, I press play and it brings me to the loading screen, where it then comes up unresponsive and crashes. I tried restarting my laptop, uninstalling, the reinstalling the game, and when that didn't work I cleared my laptop of all things minecraft and then reinstalled. Nothing happened. It just keeps crashing. Please if anyone knows anything, please let me know.
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
it’s ridiculously hard to find where to get technical support for minecraft. Am I in the right place? It’s been days, still can’t play or even get someone to help? “support” took days to respond and then told me they only look after accounts... help!!
I see more recent bugs where people can still actually PLAY are being responded to. Can I get some support please or advice on where I need to go if not here? I’ve spent a lot of money on this game, the support could be called appalling if there actually was a way of getting some! not trying to be rude, just frustrated and helpless...
This may be an issue with the game loading all the worlds you have. This is for sure a bug. Maybe you should try is going into the settings and manually deleting some worlds from storage if you haven’t already tried that.
Thanks for trying to help Joshua, I really appreciate it. I hadn’t tried that but just deleted the worlds I was happy to let go of and unfortunately made no difference, still crashes immediately when I tap play. I honestly have no idea what to do now, can’t believe the complete lack of support from Mojang, terrible for an app that I’ve spent a decent amount of money on
Seriously, I still can’t play, and not the slightest acknowledgement. Hoe do I get some support??????
How about even the slightest indication you’ve bothered looking at this for starters? From there, maybe you can comment about whether you can replicate the issue? Or even just tell me to sod off?Pretty much anything? I still can’t play in case you’re wondering...
Another update that didn’t fix my crashing issue and zero response still....come on please
I started having those issues today on my laptop. The launch menu comes up, I press play and it brings me to the loading screen, where it then comes up unresponsive and crashes. I tried restarting my laptop, uninstalling, the reinstalling the game, and when that didn't work I cleared my laptop of all things minecraft and then reinstalled. Nothing happened. It just keeps crashing. Please if anyone knows anything, please let me know.
Over 2 weeks since I posted, zero response, still can’t access the PAID app, no other way of contacting any kind of support. Unconscionable.
Do you have any add-ons applied? If so, you could try uninstalling them to see if that helps. Otherwise, you might need to reinstall your game. Please make sure you back up your worlds before doing so though. (If you're not sure how to do this or need further help please contact Apple support)
If your not sure how to do this or need further help please contact Apple support.
You can also find a community support section at the Official Minecraft Discord server.
Thanks for finally responding. I don’t have any add-ons as far as I know (I don’t know what they are). I found a YouTube tutorial to save my worlds, uninstalled and reinstalled the app. Could get in (yay), so I reloaded my worlds. Yay, it worked...for a minute. Went into one of my worlds without issue. Had a quick look around the world, all was as I left it! Put my computer away, settled down to play...and straight away I’m back to having the exact same problem. Despite being able to access initially, I now crash again as soon as I hit play. Help please, so disheartening. Could it be anything to do with my Xbox live account? It automatically logged me back into that...
One way to rule out the Xbox live account is either to try and load a world with your device in airplane mode, or to switch to another XBox Live account.
Ok, not the Xbox live account, same issue in airplane mode, crashes as soon as I hit play
Would really like to be able to play, any other ideas?
Thank you for your report!
Crashes such as these are logged automatically, and will be looked into further by the development team.
If you need help or support you might like to follow a link below.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki
Having same issue with 2 different worlds on my Ipad Pro. Seed 1474137368 will crash entire ga e as soon as I hit play. Seed -334399639, world will start to open for about 3 seconds and then entire game will crash. Does not happen if I start a new world. Which i have done and have been playing for months.
Please help!