MCPE-61751Stuck on Loading screen after “Mojang”
Every time I try to open up Minecraft, it always freezes up. It also makes me sign in all the time when I open Minecraft when this hasn't happen before and keeps me logged in. I cannot get passed the loading screen after “Mojang” which will stop loading and then crashes.
Created Issue:
Every time I try to open up Minecraft
Every time I try to open up Minecraft, it always freezes up. It also makes me sign in all the time when I open Minecraft when this hasn't happen before and keeps me logged in. Minecraft always just keeps freezing up at the loading screen, and when I try to look at the servers or my worlds. But my WiFi is perfectly fine. The picture that is attached to this is Minecraft that is opened, but it hasn't moved and always stopped at that bar and then freezes up.
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Every time I try to open up MinecraftStuck on Loading screen after “Mojang”
Every time I try to open up Minecraft, it always freezes up. It also makes me sign in all the time when I open Minecraft when this hasn't happen before and keeps me logged in.
Minecraft always just keeps freezing up atthe loading screen,and when I try to look at the servers or my worlds. But my WiFi is perfectly fine. The picture that is attached to this is Minecraft that is opened, but it hasn't moved and always stopped at that bar and then freezes up.Every time I try to open up Minecraft, it always freezes up. It also makes me sign in all the time when I open Minecraft when this hasn't happen before and keeps me logged in. I cannot get passed the loading screen after “Mojang” which will stop loading and then crashes.
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
There is an outage on XBOX live (https://beta.support.xbox.com/xbox-live-status) which I guess is causing this issue. I see multiple tickets today with this same problem.
I found a way to get back into the game on my iPad Pro which I hope helps others. It involves deleting a couple of files on the iPad with the help of iTunes:
1) For good measure, make sure Minecraft is not running in the background (close it completely).
2) Connect the iPad to your Computer and open it on iTunes (small device icon close to the top left)
3) Go to File Sharing. Find Minecraft.
4) Just to be cautious, select all folders and files ("games", "internal", "prodConfig.ppcrl", and "XBLStoage.json"), then scroll down and click on SAVE. This will allow you to make a backup copy on your computer. the "games" folde has your worlds and the "internal" folder has skins and packs.
5) Now select ONLY the files called "prodConfig.ppcrl" and "XBLStoage.json", click your DELETE key and delete them. (Don't worry–the app will regenerate these files later and you backed them up just in case.)
*Note: previous threads already shared the solution of deleting "XBLStoage.json". This worked for me in the past when I had made an update to my child's Microsoft account. Today, however, this alone did not work. I had to also delete "prodConfig.ppcrl" and follow the next step.*
6) Next, go to SETTINGS on the iPad and turn on Airplane mode.
*Note: There are open related bugs (such as
MCPE-33316) where iPads freeze on startup if Wifi/Cell is off. For me today, deleting "prodConfig.ppcrl"helped me circumvent this problem.*7) Now open the Minecraft app. Hit ok (to ignore) any iPad messages about turning on Wifi. It should load and no longer be signed into Microsoft. It will give some error warnings about resources failing to load profiles but you can ignore them.
DO NOT ATTEMPT TO LOG INTO YOUR MICROSOFT ACCOUNT JUST YET. It will freeze and you will need to restart the entire process above. I guess we must all wait for the XBOX Live outage to be fixed before we attempt to log back in. Check status here: https://beta.support.xbox.com/xbox-live-status.
8) You can turn off Airplane mode on the iPad if you like.
You should now be able to play the game locally (not logged into Microsoft). If you have not disconnected the iPad from iTunes you will see that the "prodConfig.ppcrl" is automatically recreated once the game loads. The file "XBLStoage.json" will automatically be created once you attempt to log back into Microsoft.
I hope this helps others! If anyone finds out more please share.
Are you still having this issue?
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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