REALMS-1288Realms won't restore to previous backup after chunks all reset
I've read multiple posts about this and followed all the instructions to restore my realms server to back how it was before 1.13.1 came out and reset my entire server, but nothing stated so far has worked and support isn't helping even after contacting them about the issue.
Restoring backups keep resulting with the error 500 message and not restoring, and there's no way to download the backup that wasn't reset since the latest backups are the corrupted ones. Seriously, please help in any way you can. I finally got back into minecraft to play with friends and everything was great till this happened. We put so many hours into this world so please help.
Thank you
Environment
Java Edition, 1.13.1
Windows 10 latest update
Created Issue:
Realms won't restore to previous backup after chunks all reset
I've read multiple posts about this and followed all the instructions to restore my realms server to back how it was before 1.13.1 came out and reset my entire server, but nothing stated so far has worked and support isn't helping even after contacting them about the issue.
Restoring backups keep resulting with the error 500 message and not restoring, and there's no way to download the backup that wasn't reset since the latest backups are the corrupted ones. Seriously, please help in any way you can. I finally got back into minecraft to play with friends and everything was great till this happened. We put so many hours into this world so please help.
Thank you
Environment
Java Edition, 1.13.1
Windows 10 latest update
![[Mojang] MissMarzenia (Aleksandra Zajac)](../../../data/assets/gravatar/missmarzenia.png){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
This same thing happened to me! everyone on my realms lost everything in their inventory and enderchest, their advancements and recipes were reset, the nether was completely reset, and one of my friends bases (it was in the chunks of a torn down village) were reset. I would really appreciate if someone could help me out on this as well
Are you still affected by this issue?
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
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