Can't connect to Realm over wi-fi in Japan
Since mid-August I have not been able to connect to my Realm over wi-fi.
The realm appears in the list in the Realms tab but when I try to enter it sits on the "This may take a few moments" message for a long time before the "Unable to connect to realm. Failed attempting to join realm. Please try again later."
I have an iPhone 6 Plus running iOS v9.3.5 with Minecraft PE v0.15.7. My son uses an old iPad 2 (iOS 9.3.4, Minecraft PE 0.15.6 ) which is also unable to connect with the same symptoms.
Both devices can see and join each other's shared worlds over the LAN. It is just the paid realm service that is not connecting. It was working well for both devices until mid-August.
Internet connectivity is not an issue as web browsing, video-on-demand streaming etc is working to the same devices. These devices on different wi-fi networks in Japan exhibit the same behavior. Our friends we have invited to the realm also can no longer log in from their own home networks.
Interestingly, now I can connect to the realm over the phone carrier's 4G network which was not possible before. But my son's device and his friend's devices are wi-fi only devices and can't connect.
Other family members in Australia can connect from iPads over their own wi-fi. Is this a Japan-only problem?
Also, after the error message the realm listing shows 1 player connected when in fact I could not connect. When I change a setting in the realm options and save it gives me a disconnected message as if I was connected.
The Mojang help page mentions that ports 26000-28000, 80, 443 need to be open at a firewall but from an iPad or iPhone I could not find mention of a firewall function or how to open ports.
There is no point in keeping a realm that can not be connected to. Thank you in advance for your help.
Addition: A friend who also can't connect is running Android 5.0 and Minecraft 0.15.7. He can't connect over 4G with the message that wi-fi is required to play with friends. He can't connect over wi-fi at home with the above error. But he has an older phone running Android 4.3 with Minecraft 0.15.7 that can connect to the realm over wi-fi.
Linked Issues
relates to1
![[Mojang] Shoghi Cervantes](../../../data/assets/gravatar/shoghicp.jpeg){kind=small}
Created Issue:
Can't connect to Realm over wi-fi in Japan
Since mid-August I have not been able to connect to my Realm over wi-fi.
The realm appears in the list in the Realms tab but when I try to enter it sits on the "This may take a few moments" message for a long time before the "Unable to connect to realm. Failed attempting to join realm. Please try again later."
I have an iPhone 6 Plus running iOS v9.3.5 with Minecraft PE v0.15.7. I also have an old iPad 2 (iOS 9.3.4, Minecraft PE 0.15.6 ) which is also unable to connect with the same symptoms.
Both devices can see and join each other's shared worlds over the LAN. It is just the paid realm service that is not connecting. It was working well for both devices until mid-August.
Internet connectivity is not an issue as web browsing, video-on-demand streaming etc is working to the same devices. These devices on different wi-fi networks in Japan exhibit the same behavior. Our friends we have invited to the realm also can no longer log in from their own home networks.
Interestingly, now we can connect to the realm over the phone carrier's 4G network which was not possible before. But my son's device and his friend's devices are wi-fi only devices and therefore can't connect.
My son's cousins who live in Australia can connect from iPads over their own wi-fi. Is this a Japan-only problem?
Also, after the error message the realm listing shows 1 player connected when in fact I could not connect. When I change a setting in the realm options and save it gives me a disconnected message as if I was connected.
The Mojang help page mentions that ports 26000-28000, 80, 443 need to be open at a firewall but from an iPad or iPhone I could not find mention of a firewall function or how to open ports.
There is no point in keeping a realm that can not be connected to. Thank you in advance for your help.
Since mid-August I have not been able to connect to my Realm over wi-fi.
The realm appears in the list in the Realms tab but when I try to enter it sits on the "This may take a few moments" message for a long time before the "Unable to connect to realm. Failed attempting to join realm. Please try again later."
I have an iPhone 6 Plus running iOS v9.3.5 with Minecraft PE v0.15.7. I also have an old iPad 2 (iOS 9.3.4, Minecraft PE 0.15.6 ) which is also unable to connect with the same symptoms.
Both devices can see and join each other's shared worlds over the LAN. It is just the paid realm service that is not connecting. It was working well for both devices until mid-August.
Internet connectivity is not an issue as web browsing, video-on-demand streaming etc is working to the same devices. These devices on different wi-fi networks in Japan exhibit the same behavior. Our friends we have invited to the realm also can no longer log in from their own home networks.
Interestingly, now
wecan connect to the realm over the phone carrier's 4G network which was not possible before. But my son's device and his friend's devices are wi-fi only devices andthereforecan't connect.
My son's cousins who livein Australia can connect from iPads over their own wi-fi. Is this a Japan-only problem?Also, after the error message the realm listing shows 1 player connected when in fact I could not connect. When I change a setting in the realm options and save it gives me a disconnected message as if I was connected.
The Mojang help page mentions that ports 26000-28000, 80, 443 need to be open at a firewall but from an iPad or iPhone I could not find mention of a firewall function or how to open ports.
There is no point in keeping a realm that can not be connected to. Thank you in advance for your help.
Since mid-August I have not been able to connect to my Realm over wi-fi.
The realm appears in the list in the Realms tab but when I try to enter it sits on the "This may take a few moments" message for a long time before the "Unable to connect to realm. Failed attempting to join realm. Please try again later."
I have an iPhone 6 Plus running iOS v9.3.5 with Minecraft PE v0.15.7. I also have an old iPad 2 (iOS 9.3.4, Minecraft PE 0.15.6 ) which is also unable to connect with the same symptoms.
Both devices can see and join each other's shared worlds over the LAN. It is just the paid realm service that is not connecting. It was working well for both devices until mid-August.
Internet connectivity is not an issue as web browsing, video-on-demand streaming etc is working to the same devices. These devices on different wi-fi networks in Japan exhibit the same behavior. Our friends we have invited to the realm also can no longer log in from their own home networks.
Interestingly, now I can connect to the realm over the phone carrier's 4G network which was not possible before. But my son's device and his friend's devices are wi-fi only devices and can't connect.
Other family members in Australia can connect from iPads over their own wi-fi. Is this a Japan-only problem?
Also, after the error message the realm listing shows 1 player connected when in fact I could not connect. When I change a setting in the realm options and save it gives me a disconnected message as if I was connected.
The Mojang help page mentions that ports 26000-28000, 80, 443 need to be open at a firewall but from an iPad or iPhone I could not find mention of a firewall function or how to open ports.
There is no point in keeping a realm that can not be connected to. Thank you in advance for your help.
Since mid-August I have not been able to connect to my Realm over wi-fi.
The realm appears in the list in the Realms tab but when I try to enter it sits on the "This may take a few moments" message for a long time before the "Unable to connect to realm. Failed attempting to join realm. Please try again later."
I have an iPhone 6 Plus running iOS v9.3.5 with Minecraft PE v0.15.7.
I also havean old iPad 2 (iOS 9.3.4, Minecraft PE 0.15.6 ) which is also unable to connect with the same symptoms.Both devices can see and join each other's shared worlds over the LAN. It is just the paid realm service that is not connecting. It was working well for both devices until mid-August.
Internet connectivity is not an issue as web browsing, video-on-demand streaming etc is working to the same devices. These devices on different wi-fi networks in Japan exhibit the same behavior. Our friends we have invited to the realm also can no longer log in from their own home networks.
Interestingly, now I can connect to the realm over the phone carrier's 4G network which was not possible before. But my son's device and his friend's devices are wi-fi only devices and can't connect.
Other family members in Australia can connect from iPads over their own wi-fi. Is this a Japan-only problem?
Also, after the error message the realm listing shows 1 player connected when in fact I could not connect. When I change a setting in the realm options and save it gives me a disconnected message as if I was connected.
The Mojang help page mentions that ports 26000-28000, 80, 443 need to be open at a firewall but from an iPad or iPhone I could not find mention of a firewall function or how to open ports.
There is no point in keeping a realm that can not be connected to. Thank you in advance for your help.
Since mid-August I have not been able to connect to my Realm over wi-fi.
The realm appears in the list in the Realms tab but when I try to enter it sits on the "This may take a few moments" message for a long time before the "Unable to connect to realm. Failed attempting to join realm. Please try again later."
I have an iPhone 6 Plus running iOS v9.3.5 with Minecraft PE v0.15.7. My son uses an old iPad 2 (iOS 9.3.4, Minecraft PE 0.15.6 ) which is also unable to connect with the same symptoms.
Both devices can see and join each other's shared worlds over the LAN. It is just the paid realm service that is not connecting. It was working well for both devices until mid-August.
Internet connectivity is not an issue as web browsing, video-on-demand streaming etc is working to the same devices. These devices on different wi-fi networks in Japan exhibit the same behavior. Our friends we have invited to the realm also can no longer log in from their own home networks.
Interestingly, now I can connect to the realm over the phone carrier's 4G network which was not possible before. But my son's device and his friend's devices are wi-fi only devices and can't connect.
Other family members in Australia can connect from iPads over their own wi-fi. Is this a Japan-only problem?
Also, after the error message the realm listing shows 1 player connected when in fact I could not connect. When I change a setting in the realm options and save it gives me a disconnected message as if I was connected.
The Mojang help page mentions that ports 26000-28000, 80, 443 need to be open at a firewall but from an iPad or iPhone I could not find mention of a firewall function or how to open ports.
There is no point in keeping a realm that can not be connected to. Thank you in advance for your help.
Addition: A friend who also can't connect is running Android 5.0 and Minecraft 0.15.7. He can't connect over 4G with the message that wi-fi is required to play with friends. He can't connect over wi-fi at home with the above error. But he has an older phone running Android 4.3 with Minecraft 0.15.7 that can connect to the realm over wi-fi.
MCPE-16937 → 
REALMS-155duplicates
REALMS-142
David Marbyrelates to
![[Mojang] Adrian Östergård](../../../data/assets/gravatar/nighter.jpeg){kind=small}
Hi Manuel, has anything good happen after the update? I've been commenting on issue REALMS-155, but I cannot connect via wifi from home since end of July too. There's a comment there from the engineer regarding the specifics of the issue if you want to read that.
Since I can connect by free wifi (places like Starbucks), I wonder if we can change the settings on our router to have the same...?
This may be related to issue REALMS-155.
I have the same problem, but in Japan.
Hi Desiree. Are you using home wifi? Are you able to connect via 4G? If so, it may be related to REALMS-155.
That is exactly what I've been experiencing since mid-August. For now I am using an OpenVPN server located on a different network to work around the problem. Even though the VPN server is also located in Japan it's still able to connect to realms for some reason.
FYI I contacted the developer a month ago with a detailed analysis of the problem but I haven't got no responses so far.
I am happy that I can now connect over 4G even if it is considered a defect. But others seem to be restricted to wi-fi and not able to connect to the realm. The whole point of the realm is the ease of playing together for anyone. It has been a month. If really this stays broken then I will have no option but to unsubscribe. I'm now concerned about any way to back up the realm world that has been made so it can be migrated to a more stable accessible environment later so the kids can continue creating where they left off. If there is no way to do this I will be really hopping mad. Does anyone have experience with migrating a realm?
I am also having the same issue, and I live in Japan. I used to be able to connect to my realms (from iPhone 6 plus, iPad Air, Nexus tablet) from my home wifi but ever since Aug 10 (when I updated to 0.15.6), I also get the "this may take a while" screen, then to "could not connect, please try again later".
I can connect by mobile data and also from free wifi (docomo wifi, Japan Free wifi) and also from my friends home wifi (we have the same brand router, Buffalo). I've had my ISP check their lines, plus called up Buffalo but they can't find any issues.
I'm perplexed as 4 friends can connect over their home wifi, but 3 of us (I'm the owner) can't. I'm currently using mobile data and free wifi at Starbucks on the weekends...
John Morris and Aki Ogai:
As I said before I have set up a VPN server on a different network (it's actually located in an IDC in Japan) to capture packets being transmitted between my iPad and Realms servers. By analyzing packets I have discovered a really weird behavior of those servers. The game communicates with servers on 27340/udp but the server requires that both the source port and the destination port of UDP packets to be the same, which is unnecessary and only harmful requirement because any NATs may change the source port of outgoing packets. The reason why you can connect to realms via 4G but not your home wifi router is probably that the latter is doing NAT without preserving the source port. It is very likely that their firewall for realms servers is somehow misconfigured.
My VPN server is specifically configured so that it tries its best to preserve the source port so I can connect to realms via the VPN flawlessly.
I have reported all of my analysis internally to developers but sadly they haven't fixed it yet. At least they know the problem so I hope they'll fix it soon.
Pho-san.
Thank you so much for the explanation. I think I understand what you were trying to say on your first message now. I will wait for the fix - hopefully on the 0.16.0 update.
I was able to get into my realms by mobile data 14 hours ago, but since 2 hours ago, I can no longer get in by mobile data & free wifi.
Is there anything at all Is can do to get in by any means???
xbox live account is akiranx
I have the same problem. Sitting in Sweden, trying to get into the realm over home wi-fi (using different accounts, including the account that owns the realm). Can get in from the laptop, but not from iPhone or iPad (3 and mini) over wi-fi or 3G. I've got MC Beta Win 10 v0.16.0. Really irritating when you pay for the service
Now I have also tried to connect from iPhone over 4G. Doesn't work either.
Hi Hans,
I believe we need to upgrade to 0.16.0 to access realms since Sunday.
Waiting for Apple to finish the review...
I'm hoping the wifi issue will be solved with this update, but I've updated my Androgd device and couldn't access via wifi. Very disappointed.
Hi Aki,
Thanks!
You mean the PE v0.16.0? (I have v0.15.10 now) On the laptop I run Win 10 Beta v0.16.0. Maybe they're not coherent yet.
Now I have also tested to access from Android MCPE v0.16.0 over wi-fi. Doesn't work either.
iOS MCPE v 0.16.0 now released. Seems to work, have just tested briefly over wi-fi (iPhone 5). Android still not operating as intended (v 0.16.0).
I have been able to connect via 4G on my iPhone 7, but not via wifi from home on any of my tablets.
Odd. We played at home yesterday over home wifi, worked fine with laptop, iPad, and iPhone 5. But it's not working over 4G or Android.
On my realms, 3 of us (myself included which I am the host - iPhone, iPad, Nexus) cannot connect via wifi from home. I am able to connect via 4G on iPhone 7, and also from free internet spots (such as Starbucks free wifi) on any of my devices. The other two is using an iPad.
3 people has no issue connecting via home wifi / 4G. They are using one of these devices: iPhone, iPad, and android tablet. 2 people connecting from Japan, the other connecting from Brazil.
We all have the most updated version of MCPE, iOS, etc.
I and developers are looking into the problem to find out what is causing this as it affects my home wifi too.
Unfortunately the problem isn't trivial at all. We are having a hard time investigating it.
Thx!
Looking forward to a solution!
BR Hans
0.16.1 doesn't connect
Crap!!!! It was working just fine, but after the v 1.0.0. update only the realms owner (me) can get into the realm. None of my four members can get in. Everybody is on iOS units with MCPE v 1.0.0. Please fix, I'm paying for this service!!!! Please note that there is also a new bug report (
REALMS-242) with this issue. Link: https://bugs.mojang.com/browse/REALMS-242Furthermore, it's not possible to access the realm from MCPE on Android unit (v1.0.0). Not even with my admin account.
Works on iOS now. Does not work on Android.
A Happy New Year!
Here comes 1.0, but this problem hasn't been resolved yet.
How's everyone?
Happy New Year!
Nope, connecting from home wifi has not been resolved for me yet.
4G and public wifi is OK.
I had the problem that only one device could connect at my homes wifi. But I disabled upnp in my router and it seems to work fine now. All devices can connect at the same time now
Hi Danny. Apologies for my ignorance, how do I disable upnp?
Thank you.
I've tried disabling upnp on my wifi router but still can't connect.
Any updates? thanks.
I noticed recently I'm on a double-nat. The ISP's wireless modem is assigning a private ip to my router (192.168...).
On version 1.1.1, not yet solve.
I am having the same issue. I have an iPhone 6s plus running MCPE 1.1.2 ( the most recent version at the time of writing). I saw the suggestions here about disabling your Upnp - I did that. It's still not working. Any other suggestions?
Does any of the staff ever respond to these postings? I'm frustrated that I paid for a game and I can't use one of it's major functions, and my friends are frustrated that they're paying for a monthly service and their friends can't join.
Still can't access from home wifi either.
Really hoping for a workaround...
I have the same Problem with a Lenovo Tablet and Android in Germany.
About LAN no problem, but I can only use Wi-Fi and then the REALM is not built. It can not be at my Internet connection. If I use a VPN client it works. Why?
Android Version 6.0.1 Lenovo YT3-X50L
Still broken in 1.1.7. It would be nice if there were a way to test without burning money on a useless subscription. I had subscribed to test the free Proton VPN service (nope), so I was able to try 1.1.7. I did find a stupid expensive workaround, though. I have no less than 4 broken screen iPads, so I took the best of the bunch and just have it playing server for us. Can't really suggest that for everybody, lol.
I configured my router for ipv6 (newly supported in 1.1.7) using tunnelbroker.net, but still no go.
C'mon guys, you owe me like $12 or $16 by now, is there really no one at Mojang who knows how to connect two computers over the internet? Did you try asking Microsoft Research maybe?
I still can't connect either. since 4G and public wifi connection is possible, perhaps the amazon server configuration is the issue?
OMG I'm so embarrassed about throwing a mini fit. Wow, though, it's been a year already.
Is Racknet configured to try successively lower MTU's? It does that by default. Seems like when I was poking around last year, it seemed to be a MTU issue with my ISP.
Hey! the big 1.2 update actually CONNECTED
Mine connected too! Also my friend too!
Thank you!!
Thanks for checking back! We had several tests on IPv6, IPv4+IPv6, NAT64+IPv6, etc to try to find the cause. The end cause was with networks configured with some half-faulty ICPM6 configuration that is needed for IPv6, which on normal circumstances would work fine, but RakNet is not normal
We had to force the downgrade of MTU on normal connections as well to fix this.
Yeah it's working great now. My biggest problem now is we couldn't agree on Survival or Creative and ended up with one on iPad and one on Windows.
Thanks!
--Manny