REALMS-2136Auto-renewal Realm access delay
There appears to be a 18-24 hour delay when auto-renewing my Realm subscription, which prevents access to the Realm while showing an 'Expired' status. This has occurred twice now on the renewal date each month: July 9th and August 9th. I opened tickets with Microsoft who had me go through the usual troubleshooting steps (on/off, uninstall/install, delete/login profile, etc.), all of which did nothing until the issue resolved itself later in the day. And Mojang support suggested I open a bug.
I expect this to occur again on September 9th at midnight. My Credit Card will show the purchase automatically as pending, and the Realm will show Expired across all devices until the charge is no longer in pending status. I plan on waiting it out this time instead of feeding frustration dealing with MS support.
Is this normal or expected behavior? I don't have this issue with any other auto-renew service (Xbox Live for example) anywhere, using this card or any other.
Environment
Any device. As the host, I play primarily on Xbox One, but friends play across PC, console and mobile.
Created Issue:
Auto-renewal Realm access delay
There appears to be a 18-24 hour delay when auto-renewing my Realm subscription, which prevents access to the Realm while showing an 'Expired' status. This has occurred twice now on the renewal date each month: July 9th and August 9th. I opened tickets with Microsoft who had me go through the usual troubleshooting steps (on/off, uninstall/install, delete/login profile, etc.), all of which did nothing until the issue resolved itself later in the day. And Mojang support suggested I open a bug.
I expect this to occur again on September 9th at midnight. My Credit Card will show the purchase automatically as pending, and the Realm will show Expired across all devices until the charge is no longer in pending status. I plan on waiting it out this time instead of feeding frustration dealing with MS support.
Is this normal or expected behavior? I don't have this issue with any other auto-renew service (Xbox Live for example) anywhere, using this card or any other.
Environment
Any device. As the host, I play primarily on Xbox One, but friends play across PC, console and mobile.
![[Mojang] Fredrik Telenius](../../../data/avatars/users/10122.svg){kind=small}
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
duplicates
![[Helper] osfanbuff63](../../../data/avatars/users/94394.png){kind=small}
I have had this same issue across three separate realms with no contact from mojang support. Microsoft says its a Mojang problem and vice versa. One of my realms never worked again and I had to delete it and start fresh almost a month later. Paid for it but access was never returned.
Thank you for your report!
We're resolving and linking this ticket forward as a duplicate of REALMS-4516, as that ticket contains more detailed information and/or has already been triaged by Mojang.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit